Jumpstart Your Now Mobile for Employees

  • Release version: Australia
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Jumpstart Your Now Mobile for Employees

    The Jumpstart Your Now Mobile for Employees accelerator is designed to demonstrate the capabilities of Now Mobile for Employees, focusing on key employee-facing features such as viewing tasks, requests, and knowledge articles. It showcases how Now Mobile integrates with Employee Center to deliver a seamless employee experience. This accelerator is intended for Impact customers and includes guidance on configuration steps, key resources, and leading practices to help customers successfully deploy Now Mobile.

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    Package Availability and Prerequisites

    This accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Certain Now Mobile features require Employee Center or Employee Center Pro and their associated plugins to function properly.

    What You Get

    • Session Preparation: Provisioning of a temporary instance (if applicable) and activation/configuration of related plugins.
    • Customer Coaching Session #1 (up to 90 minutes): Covers an overview of Now Mobile’s base system functionalities, a demonstration of data synchronization configuration between Portal and Now Mobile, and provides key resources and leading practice guides. A temporary instance with 30 days access is included.
    • Customer Coaching Session #2 (Optional, up to 60 minutes): Provides an opportunity for questions and answers related to Now Mobile for Employees upon customer request.

    Customer Roles and Responsibilities

    Successful implementation involves collaboration among several roles:

    • Platform Owner: Accountable for overall platform governance and leadership alignment with business strategy and ServiceNow roadmap.
    • System Administrator(s): Maintain platform stability and usability, manage application support, and perform configuration tasks.
    • Process Owner(s): Senior leaders accountable for ensuring major business processes are fit-for-purpose.
    • Developers: Responsible for coding and extending the ServiceNow platform as needed.
    • Trusted Service Partners: Participate in coaching sessions to understand leading practices and support ongoing customer needs.

    Additional Information

    Further details on legal terms, prerequisites, specifications, and exclusions are provided in the Impact Accelerator Terms Matrix to ensure compliance and proper planning.

    This accelerator provides a demonstration of the possibilities and capabilities of Now Mobile for Employees.

    Accelerator Overview

    Jumpstart Your Now Mobile for Employees introduces Impact customers to Now Mobile, providing an overview of its base system capabilities along with a demonstration of the configuration steps needed to get started. The session focuses on key employee-facing features such as viewing tasks, requests, and knowledge articles. We will also highlight how Now Mobile aligns with Employee Center to create a seamless employee experience. Additionally, this accelerator includes key resources and leading practice guides to help customers get started with success.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.

    Prerequisites

    Certain Now Mobile functionalities require Employee Center or Employee Center Pro (and any associated plugins).

    What You Get

    Session Preparation
    • Provisioning of a temporary instance (if applicable)
    • Activation and configuration of related plugins
    Customer Coaching Session #1 (up to 90 min)​
    Includes the following:
    • Overview of base system functionalities available to employees through Now Mobile
    • Applied demonstration of how to configure data synchronization between Portal and Now Mobile
    • Key resources and leading practices guides
    • Temporary instance provided with 30 days access
    Customer Coaching Session #2 (Optional upon Customer request - up to 60 min)
    Opportunity for Questions and Answers related to Now Mobile for Employees

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities Required Recommended
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and actively involves in the overarching governance of the platform. ✓
    System Administrator(s) Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Process Owner(s) A senior leader within each business unit for each major process or service (Example, incident, change, employee onboarding) and is accountable for ensuring that the process is fit-for-purpose. ✓
    Developers Writes code for the ServiceNow platform. ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested Information / Access

    Requested Information/Access

    Note:
    Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.