Jumpstart Your Impact Platform Health

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • This accelerator provides a demonstration of the possibilities and capabilities of Impact Platform Health.

    Accelerator Overview

    Jumpstart Your Impact Platform Health helps platform owners and instance administrators to quickly adopt Impact Platform Health. This session includes an overview of key features and a live demonstration using a copy of the customer's instance. Focused on simplicity and speed, this accelerator enables teams to proactively monitor, maintain, and improve platform health in alignment with leading practices.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.

    Prerequisites

    While the Impact Store app is required to use Platform Health in production and sub-production instances, it is not needed to take this accelerator.

    What You Get

    Session Preparation
    • Provision of a temporary instance
    • Activation and configuration of related plug-ins
    Customer Coaching Session #1 (up to 1.5 hours)

    Includes the following:

    • Overview and applied demonstration of Impact Platform Health, including:
      • Scan Engine
      • Analytics Dashboard
      • Real-time prevention
      • Code Fix AI Agent
    • Leading practice guides and key resources
    • Temporary instance provided with 30 days access
    Customer Coaching Session #2 (Optional upon Customer request-up to 1 hour)
    Opportunity for Q&A related to Platform Health

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities Required Recommended
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provide leadership and oversight to the System Administrators, ensure team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrator(s) Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Developer(s) Write code for the ServiceNow platform. ✓
    Trusted Service Partners Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customers going forward. ✓

    Requested Information/Access

    Requested Information/Access

    Note:
    Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.