Jumpstart Your Now Assist in Document Intelligence

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Jumpstart Your Now Assist in Document Intelligence

    TheJumpstart Your Now Assist in Document Intelligence (DocIntel)accelerator is designed to demonstrate the core capabilities and benefits of Now Assist in Document Intelligence. It helps ServiceNow Impact customers understand how DocIntel integrates with AI Agents and Now Assist Skills, providing valuable insights for developers building document-related workflows. The accelerator includes key resources and best practice guides to facilitate quick adoption and effective use.

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    This offering is available to customers with Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    Key Features

    • Session Preparation: Includes provisioning a temporary instance, activating and configuring relevant plug-ins, and creating demonstration use cases.
    • Customer Coaching Sessions:
      • Session #1 (up to 90 min): Provides an overview of DocIntel’s benefits and impact, a walk-through of the end-user experience, a technical demonstration, configuration overview, and monitoring with the Analytics Dashboard. A temporary instance with 30 days access is included.
      • Session #2 (optional, up to 60 min): Offers a Q&A opportunity to address customer-specific questions about Now Assist in DocIntel.
    • Customer Resource Responsibilities: Requires involvement from Platform Owners, System Administrators, and Process Owners, with Developers and Trusted Service Partners recommended for participation to support implementation and ongoing use.

    Practical Considerations

    • The accelerator may not be available in certain restricted environments or for self-hosted customers.
    • ServiceNow does not implement recommendations directly on customer instances, whether production or non-production.
    • Customers should refer to the applicable Impact Accelerator Description for detailed information on requested resources and access requirements.

    What Customers Can Expect

    By engaging with this accelerator, customers gain a practical understanding of Now Assist in Document Intelligence’s functionality and how it can enhance document processing workflows. The sessions provide hands-on coaching and a temporary environment to explore capabilities, enabling faster adoption and more effective customization aligned with business needs.

    This accelerator provides a demonstration of the possibilities and capabilities of Now Assist in Document Intelligence.

    Accelerator Overview

    Jumpstart Your Now Assist in Document Intelligence (DocIntel) provides Impact customers with an overview and applied demonstration of Now Assist in DocIntel functionality. This offering helps customers understand a capability that is central to both AI Agents and Now Assist Skills. It also serves as a valuable resource for developers building custom workflows that involve documents. Additionally, this accelerator includes key resources and leading practice guides to help customers get started.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    What you get

    Session Preparation
    • Provision a temporary instance 
    • Activate and configure related plug-ins
    • Create demonstration use cases
    Customer Coaching Session #1 (up to 90 min)
    Includes the following:
    • Overview of the benefits and impact of Now Assist in DocIntel
    • End-user experience walk-through
    • Technical demonstration
      • Configuration overview
      • Setup
    • Monitoring results with the Analytics Dashboard
    • Temporary instance with 30 days provided access
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)

    Opportunity for Q&A related to Now Assist in DocIntel.

    Requested customer resources

    Customer Resource  Responsibilities  Required Recommended
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrator(s)- Required Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Process Owner(s)- Required A senior leader within each business unit for each major process or service (for example: incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. ✓
    Developer(s) - Recommended Writes code for the ServiceNow platform. ✓
    Trusted Service Partners- Recommended Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/upgrade-schedules.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments or to self-hosted customers.

    Exclusions

    ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.