TuneUp Your Software Asset Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of TuneUp Your Software Asset Management

    The TuneUp Your Software Asset Management (SAM) Accelerator is designed to help ServiceNow Impact customers assess and optimize their current SAM implementations. It focuses on maintaining and governing SAM health to maximize value by reducing IT costs and mitigating risks associated with software asset management throughout the software lifecycle. This accelerator also provides insights and best practices to improve adoption and usage of SAM capabilities.

    Show full answer Show less

    Key Features

    • Assessment and Demonstration: Includes a practical demonstration of SAM capabilities and an assessment of the customer's SAM health.
    • Temporary Instance Provisioning: Customers receive access to a temporary instance with all SAM Professional plugins activated, including the Software Asset Workspace and ITAM Health Check application, for 30 days.
    • HealthScan and Health Check: Runs SAM HealthScan portfolio and ITAM Health Check to identify optimization opportunities.
    • Coaching Sessions: Offers up to two coaching sessions: an initial 90-minute session covering advanced SAM features, assessment findings, and leading practices; and an optional 60-minute follow-up session for Q&A.

    Customer Responsibilities and Resources

    Successful engagement requires involvement from key customer roles, including:

    • Platform Owner: Oversees the ServiceNow platform strategy, governance, and alignment with business objectives.
    • System Administrator(s): Maintains platform stability and manages configurations and software releases.
    • CMDB Administrator(s): Maintains the Configuration Management Database (CMDB).
    • SAM Administrator(s) and Process Owners: Recommended roles for managing SAM and ensuring process effectiveness.
    • Service Managers and Trusted Service Partners: Recommended for managing services and supporting adoption of best practices.

    Package Availability and Limitations

    This accelerator is available exclusively to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Certain restrictions apply; it may not be available in restricted environments, for self-hosted customers, or managed service providers beyond internal use. ServiceNow does not implement recommendations directly on customer production or sub-production instances.

    Practical Benefits

    By leveraging this accelerator, ServiceNow customers can expect:

    • Improved visibility into SAM implementation health.
    • Guidance on reducing software-related IT costs and risks.
    • Access to expert coaching and best practice resources to enhance SAM adoption.
    • Temporary hands-on experience with fully enabled SAM Professional capabilities.

    The TuneUp Your Software Asset Management (SAM) Accelerator provides guidance on maintaining and governing Software Asset Management health to optimize value.

    Accelerator Overview

    TuneUp Your Software Asset Management provides Impact customers with an assessment of their current SAM implementation. This Accelerator includes  an  applied demonstration of SAM capabilities to reduce IT costs and limit various risks  through managing and optimizing software assets across the customer's lifecycle.  Customers obtain assistance for better insight into their SAM investment and  are provided leading practices on how to best increase adoption and usage.

    See Software Asset Management for additional information about SAM.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What you get

    Session preparation
    • Provisioning a temporary instance
    • Running SAM HealthScan portfolio
    • Activation of all SAM Professional plugins, including Software Asset Workspace
    • Activation of the ITAM Health Check application
    Customer coaching session #1 (up to 90 minutes)
    • Includes the following:
      • Overview of advanced SAM capabilities and features
      • Review HealthScan and Health Check findings
      • Provide leading practices guide and resources
    • Access to the provisioned temporary instance is granted for 30 days
    Customer coaching session #2 (optional upon customer request – up to 60 minutes)
    Opportunity for Q&A related to Software Asset Management

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    CMDB Administrator(s) (Required)  Subject matter expert responsible for maintaining the CMDB.
    SAM Administrator(s) (Recommended) Subject matter expert responsible for managing SAM.
    Process Owner(s) (Recommended) A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.
    Service Manager(s) (Recommended) Subject matter expert responsible for managing the applicable service.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or in other restricted environments, or to managed service providers, except for their internal  use.

    ServiceNow resources are not responsible for implementing recommendations on a customer’s sub-production or production instances.