AI Control Tower

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of AI Control Tower

    The AI Control Tower is a platform designed to facilitate and accelerate AI adoption across organizations. It enables customers to manage and track AI systems and assets effectively, ensuring a cohesive approach to artificial intelligence integration.

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    Key Features

    • Management and Tracking: Centralizes oversight of AI systems and workflows.
    • Configuration: Allows users to configure workflows tailored to their AI initiatives.
    • Risk and Compliance: Provides tools to manage AI capabilities ethically and ensure compliance with relevant regulations.

    Key Outcomes

    By utilizing the AI Control Tower, customers can enhance their AI management processes, mitigate risks, and ensure compliance with evolving standards. However, it is crucial to remain aware of limitations regarding model availability based on geographical and regulatory restrictions, which may affect the accessibility of certain features and products.

    Customers are advised to rigorously test AI outputs for accuracy, particularly in sensitive areas, and to engage human oversight in critical decision-making processes. Additionally, data processed through the application will be handled according to ServiceNow's compliance policies, and customers have the option to opt out of data collection for improvement purposes.

    The AI Control Tower is a platform that connects different parts of an organization to speed up the AI adoption.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.