---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Salesforce

# AI Service Graph Connector for Salesforce {#ariaid-title1}

Release version: Yokohama  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of AI Service Graph Connector for Salesforce

The AI Service Graph Connector for Salesforce allows ServiceNow customers to seamlessly discover and import AI assets from their Salesforce environment into the ServiceNow AI Control Tower.
This integration catalogs Salesforce AI systems, agents, models, and prompts, while automatically collecting usage data.
The data populates the AI Control Tower value dashboard, enabling comprehensive visibility and governance over AI operations.
Show full answer Show less  

## Supported Versions and Roles

* The connector supports the Australia, Zurich, and Yokohama patch 11 ServiceNow releases.
* Users require the **snaidisc.discoveryadmin** or **sncmdbintutil.sgcadmin** roles to configure and use the connector.

## Setup Prerequisites

Initial configuration requires two key steps in ServiceNow:

* **Update Data Source Access:** Grant write permissions to the Data Source table to allow the connector to create data sources by enabling create, update, and delete permissions under Application Access.
* **Clear Cache:** Run a background script to clear cached data for the Data Source and Tables, ensuring the connector functions correctly. This script may take several minutes to complete and must be run once per instance setup.

## Data Mapping and Integration Details

The connector maps Salesforce AI asset data to corresponding ServiceNow tables as follows:

* **AI Agents:** Mapped from Salesforce *almaisystemdigitalasset* to ServiceNow's *Model* table (*cmdbaisystemcomponentproductmodel*).
* **AI Models:** Mapped from Salesforce *almaimodeldigitalasset* to the *Model* table (*cmdbaimodelproductmodel*).
* **AI Tools:** Referenced through subcomponent tables and linked to AI systems/models.
* **AI Prompts:** Mapped from Salesforce *almaipromptdigitalasset* to the prompt model table (*cmdbaipromptproductmodel*).
* **AI Agents Usage:** Usage data is mapped to the *snaidiscaiusage* table and linked to AI system/model records.

Each mapping requires specific fields from Salesforce to be aligned with ServiceNow target fields to ensure accurate import and representation.

## Customer Benefits

* Enables automatic discovery and governance of Salesforce AI assets within ServiceNow.
* Provides visibility into AI system usage through AI Control Tower dashboards.
* Simplifies management of AI models, agents, prompts, and tools by consolidating data from Salesforce.
* Supports strategic AI asset management and compliance through integrated data mapping and usage tracking.  
The AI Service Graph Connector for Salesforce enables you to discover and import AI assets from your Salesforce environment into ServiceNow AI Control Tower.

The connector integrates with your Salesforce account to catalog AI systems, agents, models, and prompts. Usage data is automatically collected and populated into the AI Control Tower value dashboard, providing comprehensive visibility and governance of your AI operations.

## Download apps from the Store {#salesforce__section_wds_dhj_m3c}

Visit the ServiceNow store website to download the [AI Service Graph Connector for Salesforce](https://store.servicenow.com/store/app/2f89f78a47e73a50cbbce551336d43a3) application.

## Supported ServiceNow versions {#salesforce__section_czc_fhj_m3c}

This connector is supported on the following ServiceNow releases:
{#salesforce__table_iqv_hss_mjc__entry__2}

| Release | Status |
|-|-|
| Australia | Supported |
| Zurich | Supported |
| Yokohama patch 11 | Supported |
[ ]

{#salesforce__table_iqv_hss_mjc}

## User Roles {#salesforce__section_c33_hhj_m3c}

You must have one of the following roles assigned.
{#salesforce__section_c33_hhj_m3c__entry__1}

| Required Roles |
|-|
| sn_ai_disc.discovery_admin |
| sn_cmdb_int_util.sgc_admin |
[ ]

## ServiceNow Prerequisites {#salesforce__section_xq1_gvt_ljc}

Complete the following setup steps once when configuring the connector for the first time.  
Note:  
Updating data source access and clear cache is a prerequisite that needs to be completed only once, when setting up a new instance for the first time.  
Update Data Source Access

The connector requires write permissions to the Data Source table to create data sources.  
To enable data source creation:

1. Select Global from the application picker
2. Navigate to Application Access
3. Select the Can create, Can update, and Can delete checkboxes.
4. Select Update
5. Switch to the connector application scope
{#salesforce__ol_sgt_yts_mjc}  
Clear cache

Clear the cached data for the Data Source and Tables.  
To clear the cache:

1. Navigate to System Definition \> Background Scripts
2. Paste the following script into the Run Script text box:

       GlideTableManager.invalidateTable('sys_data_source');
       GlideCacheManager.flushTable('sys_data_source');
       GlideTableManager.invalidateTable('sys_db_object');
       GlideCacheManager.flushTable('sys_db_object');

3. Select Run Script.  
   Note:  
   The script may take several minutes to complete.
4. After completion, switch to the connector application scope
{#salesforce__ol_sy1_n5s_mjc}

## Data Mapping {#salesforce__section_dky_vps_m3c}

AI Agents: alm_ai_system_digital_asset -\> Model table (cmdb_ai_system_component_product_model)

|-|-|-|
| Required Fields | ServiceNow (Target) | Salesforce (Staging) |
| Model ID | Model | model_id |
| Agent ID | Product instance identifier | agent_id |
| Version | External record reference | version_id |
| Status | State (install_status) | u_status |
| Quantity | Quantity | quantity |
| Vendor | Vendor | u_vendor |
| Company | Company | cleansed_manufacturer_ref |
| Source System | Source System | vendor |
| Asset Type | Model Category | asset_type |
[ ]

{#salesforce__table_xn2_xps_m3c}

AI Models: alm_ai_model_digital_asset -\> Model table (cmdb_ai_model_product_model)

|-|-|-|
| Required Fields | ServiceNow (Target) | Salesforce (Staging) |
| Asset Type | Model category | asset_type |
| Foundation Model ID | Base model | foundation_model_identifier |
| Model | Model | base_model |
| Status | State (install_status) | u_status |
| External Reference ID | External record reference | id |
| Vendor | Vendor | cleansed_vendor_ref |
| Quantity | Quantity | quantity |
[ ]

{#salesforce__table_yn2_xps_m3c}

AI Tools: AI subcomponent reference table (sn_ent_ai_tool) -\> sn_ent_ai_system_subcomponent_m2m-\> AI system/Model table (alm_ai_system_digital_asset)

|-|-|-|
| Required Fields | ServiceNow (Target) | Salesforce (Staging) |
| Description | Description | description |
| Type | Type | type |
| Source Information | Source information | source |
| Name | Name | developername |
| Table Name | Target document table | tablename |
[ ]

{#salesforce__table_zn2_xps_m3c}

AI Prompts: alm_ai_prompt_digital_asset -\> Model table (cmdb_ai_prompt_product_model)

|-|-|-|
| Required Fields | ServiceNow (Target) | Salesforce (Staging) |
| Model Name | Model | model |
| Description | Prompt information | description |
| Table Name | ServiceNow table | table_name |
| ID | External record reference | id |
[ ]

{#salesforce__table_a42_xps_m3c}

AI Agents Usage: sn_ai_disc_ai_usage -\> AI system/Model table (alm_ai_system_digital_asset)

|-|-|-|
| Required Fields | ServiceNow (Target) | Salesforce (Staging) |
| User | User | user |
| Time | Time | timestamp |
| Parent ID | Session ID | parentid |
| Total Invocations | Count | totalinvocations |
| Conversion Definition ID | AI system | conversationdefinitionid |
[ ]

{#salesforce__table_b42_xps_m3c}