--- sourceDocument: Yokohama Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Exploring Now Assist in Document Intelligence # Exploring Now Assist in Document Intelligence {#ariaid-title1} Release version: Yokohama Updated April 24, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read With Now Assist in Document Intelligence, your agents can use generative AI to help review documents for key information and extract document data for use in your workflows. ## Now Assist in Document Intelligence overview {#docintel-exploring-now-assist__cf-exploring-parent-overview} Now Assist in Document Intelligence makes the following generative AI capabilities available to an agent: * Document extraction: Agents can extract information from documents and review the information in the Document Intelligence workspace. The information can then be stored in mapped fields and used as defined in the workflow. * Document Q\&A: Agents can save time when reviewing documents by using the predictive capabilities of generative AI to provide answers to predefined questions. * Contract metadata extraction and contract analysis. The skills for contract metadata extraction and contract analysis are only available with the Now Assist in Contract Management application. For more information, see . * Attachment summarization. Agents can view a summary of attachment content along with the record summary in ITSM. Attachment summarization is available in Now Assist for ITSM. For more information, see [Customize a ServiceNow Otto for IT Service Management (ITSM) skill](https://www.servicenow.com/docs/access?context=cust-now-assist-itsm-skill&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US). * Document chat. Agents can receive chat responses based on document content. Document chat is available in Now Assist for Virtual Agent. For more information, see . {#docintel-exploring-now-assist__ul_o3f_jgj_xcc} ## Now Assist in Document Intelligence skills {#docintel-exploring-now-assist__section_dn1_rgj_xcc} Now Assist in Document Intelligence skills are enabled in the Platform workflow on the Now Assist Admin Console. For more information on activating the skills, see [Activate a Now Assist in Document Intelligence skill](https://servicenow-prod.fluidtopics.net/nUkR7e6qicpdpdmM8y7Stg "Activate the Now Assist in Document Intelligence skills that agents can use to help analyze and extract information from documents with generative AI."). Document extraction : The document extraction skill allows agents to use Now Assist predictions in the Document Intelligence workspace to quickly extract data from documents. For more information, see [Extract document data with Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/75zeZxZ8oLvPZJh_59PSAQ "Use the Document Intelligence workspace to review the information that was extracted from a document by Now Assist in Document Intelligence. You can also flag fields for follow-up and identify missing information in the document."). Document Q\&A : The document Q\&A (question and answer) skill allows agents to use Now Assist to find answers to predefined questions from a document in the Document Intelligence workspace. For more information, see [Review document Q\&As with Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/WNAxCjENNx2d1CymL_tDSA "Use the Document Intelligence workspace to review the question and answer (Q&A) predictions provided by Now Assist in Document Intelligence."). ## Now Assist in Document Intelligence workflow {#docintel-exploring-now-assist__section_uz4_h1y_x2c} The following diagram shows how the Now Assist in Document Intelligence skills are set up and used to process documents. Figure 1. Now Assist in Document Intelligence flow In this workflow: * An admin activates a skill and sets up a use case for it. * A workflow integration creates a document task as part of its flow. * A document is uploaded for processing in a document task. * Now Assist processes the document and makes predictions based on the fields defined in the use case. * If the use case is not set to full automation, the task is sent to a live agent for review. * The agent provides input to validate or correct the values predicted by Now Assist. * The task is completed and the integrated workflow proceeds as defined. {#docintel-exploring-now-assist__ul_qqs_m1y_x2c} ## Now Assist in Document Intelligence benefits {#docintel-exploring-now-assist__section_j2z_2pg_b2c} Now Assist in Document Intelligence provides the following benefits.{#docintel-exploring-now-assist__table_wk1_3qg_b2c__entry__3} | Benefit | Feature | User | |-|-|-| | Start fast with a guided set up of your use cases to identify the information you want to get from your documents. | [Set up document intelligence use cases](https://servicenow-prod.fluidtopics.net/64PKam3SU69d81HhwuPrfQ "Create a use case record to define a document you want to process with Now Assist in Document Intelligence.") | [DocIntel Admin \[sn_docintel.admin\]](5EzRCUEQBBpVOOVyklb9EQ#docintel-roles-1 "Has full access to the Document Intelligence application, except for modifying a subset of system properties, and the billing and internal tables.") [DocIntel Manager \[sn_docintel.manager\]](5EzRCUEQBBpVOOVyklb9EQ#docintel-roles-5 "Creates and edits use cases, fields, field groups, and document tasks. Views, measures, and analyzes the usage and effectiveness of Document Intelligence using the Platform Document Intelligence Usage dashboard. Grants access to submit document tasks and interact with the Document Intelligence workspace.") | | Accelerate the extraction of information from documents and turn it into structured data in the platform. | [Document extraction](https://servicenow-prod.fluidtopics.net/75zeZxZ8oLvPZJh_59PSAQ "Use the Document Intelligence workspace to review the information that was extracted from a document by Now Assist in Document Intelligence. You can also flag fields for follow-up and identify missing information in the document.") | [DocIntel Extraction Agent \[sn_docintel.extraction_agent\]](5EzRCUEQBBpVOOVyklb9EQ#docintel-roles-3 "Extracts information from documents using the Document Intelligence workspace.") | | Quickly find key information in documents by getting answers to specific questions. | [Document Q\&A](https://servicenow-prod.fluidtopics.net/WNAxCjENNx2d1CymL_tDSA "Use the Document Intelligence workspace to review the question and answer (Q&A) predictions provided by Now Assist in Document Intelligence.") | [DocIntel Extraction Agent \[sn_docintel.extraction_agent\]](5EzRCUEQBBpVOOVyklb9EQ#docintel-roles-3 "Extracts information from documents using the Document Intelligence workspace.") | [ ] {#docintel-exploring-now-assist__table_wk1_3qg_b2c}