Understanding and configuring these properties enables customers to tailor the Document Intelligence workspace to their organization’s document processing needs, improving usability and accuracy.

Key Features

• Version 2.4 Properties: These include settings for UI layout such as sidebar widths (sndocintel.defaultfieldsidebarwidth, sndocintel.defaultthumbnailsidebarwidth), image viewer fit (sndocintel.defaultimagefit), panel layout position (sndocintel.fieldsidebarlayoutposition), and options to show exact match and confidence scores (sndocintel.showexactmatchoption, sndocintel.showcandidatescore).
• Scoring Thresholds: Properties like sndocintel.warningscorethreshold, sndocintel.autofillthreshold, and sndocintel.straightthroughprocessingthreshold let you define confidence score thresholds that trigger UI warnings, control autofill of recommendations, and determine when straight-through processing is allowed.
• Version 3.0+ Properties: Enhanced property namespaced under glide.platformmldi.docdataextractor and glide.platformmldi.docclassifier reflect improvements in document classification and extraction. These properties maintain similar functions to version 2.4 but offer refined control, including training intervals (daysbetweentrainings) and enabling/disabling specific features like the draw tool for table extraction (drawtoolenable).

Practical Application for ServiceNow Customers

• Customization: Modify sidebar widths, panel layouts, and image viewer settings to align the Document Intelligence workspace with user preferences and screen layouts.
• Accuracy Management: Set thresholds for confidence scores to control when warnings appear, when recommendations auto-fill, and when documents are processed automatically without manual review.
• Upgrade Considerations: When upgrading from version 2.4 or earlier to 3.0 or later, familiarize yourself with the updated property names and new properties to ensure smooth transition and leverage enhanced features.
• Role Requirements: Only users with the DocIntel Manager role can adjust these system properties, ensuring that changes are controlled and managed appropriately.

What to Expect

By configuring these system properties, customers can expect improved control over the Document Intelligence user interface and processing behaviors, leading to more efficient document processing workflows, enhanced user experience, and better handling of document extraction confidence levels.