---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Skills in the Platform workflow

# Now Assist skills in the Platform workflow {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Most Now Assist generative AI products include skills in the Platform workflow, such as product navigation. Some Now Assist products include skills for the conversational user and platform experience, as well as knowledge article recommendations.

## Auto activation of generative AI platform skills {#now-assist-on-now-platform__section_uy1_s3f_fhc}

Starting with the Zurich Patch 4 release, some generative AI platform skills for Now Assist will be active by default. This is applicable for commercial and regulated market customers.  
* New users: When you install the Now Assist plugins, the related Now Assist skills will be turned on automatically.
* Existing users: When you upgrade the Now Assist plugins, any unused skill will turn on.
  1. If you have installed the plugins but never configured, activated or changed roles for a skill, any skill with 'Default On' status will be enabled individually, after the upgrade.
  2. If you have modified any role for a skill, turned it off and then back on, that skill will stay turned off after the upgrade; maintaining your last known selection.
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Some skills, such as the Group Action Framework (GAF) skills, support Platform functionality and may require specific configuration.
* **[Article optimization](https://servicenow-prod.fluidtopics.net/j9jrlLDyCW1Mfi~eL9Iv7Q)**   
  Article optimization skill in ServiceNow AI Platform provides recommendations for improving the quality and health of knowledge articles, providing actionable feedback to authors and managers. The recommendations for knowledge articles become available after you activate the Article Optimization skills in Now Assist Admin.
* **[Catalog item form slot-fill](https://servicenow-prod.fluidtopics.net/5KqYJDQiFys2Hs6bct6ZWA)**   
  With the catalog item form slot-fill skill, Now Assist can automatically complete catalog item forms based on what users search for.
* **[Now Assist Conversational Help](https://servicenow-prod.fluidtopics.net/kcuZV7BwHRFJxDbR0MHECg)**   
  This skill uses Generative AI application capabilities to provide answers to the questions on the Now Assist panel.
* **[Now Assist extract information from documents](https://servicenow-prod.fluidtopics.net/zLSgGjVHxDV0zCyidTJgIQ)**   
  The extract information from documents skill allows you to use Now Assist predictions to extract information from document and image files.
* **[Knowledge content recommendation](https://servicenow-prod.fluidtopics.net/AgkWB4vSWKh0RhyQpos4Lg)**   
  Knowledge generative AI skills on the ServiceNow AI Platform provides recommendations for editing a knowledge article. Once activated, this skill is available on the Now Assist context menu.
* **[Potential knowledge gaps](https://servicenow-prod.fluidtopics.net/anN8lzvLnJuipX7xyurr3g)**   
  The Potential Knowledge Gap helps in finding missing or incomplete knowledge coverage by analyzing service interactions. Gap recommendations become available after you activate the Knowledge Gaps skills in Now Assist Admin.
* **[Navigation](https://servicenow-prod.fluidtopics.net/6JpXqwRvPJAO8x_vkMPllw)**   
  Use the navigation skill in Now Assist to take you where you want to go on the ServiceNow AI Platform.
* **[Smart Documents](https://servicenow-prod.fluidtopics.net/jLBPnWCo14SSLDjY4uBNzw)**   
  Accelerate document insights with instant summaries, interactive Q\&A, and FAQs using Now Assist in Document Management.