---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Document and visual insights AI agent

# Document and visual insights AI agent {#ariaid-title1}

Release version: Yokohama  
Updated April 5, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The document and visual insights AI agent gathers context from user input and document or image attachments, generates the requested information based on the content, and provides the information along with any relevant task details.

## Document and visual insights AI agent overview {#document-and-visual-insights-ai-agent__section_w4j_zdj_x2c}

The document and visual insights AI agent performs tasks to process documents and images.

Data extraction
:   Extract specific information using existing use cases.

Summarization
:   Summarize the key topics of documents and images.

Question answering (Q\&A)
:   Answer questions about the document or image content.

The document and visual insights AI agent is not typically used in standalone mode and any use case can access it.

For more information on AI agents, see [Now Assist AI agents](https://servicenow-prod.fluidtopics.net/zFjWc7J1q~Y_Nd5Qmtpr0w "The ServiceNow Now Assist AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.").

## AI agent actions {#document-and-visual-insights-ai-agent__section_oyq_42j_x2c}

When used, the agent may attempt the following actions:

* Determine the type of task to perform based on information provided by the user.
  * Data extraction
  * Summarization
  * Question answering (Q\&A)
  {#document-and-visual-insights-ai-agent__ul_yhj_52j_x2c}
* Retrieve the relevant record details.
* Initiate the process based on the type of task.
* Provide the task results as directed.
* Provide citation sources.
* Notify the user of task completion and next steps.
{#document-and-visual-insights-ai-agent__ul_i1z_p2j_x2c}
**Related reference**   

* [Components installed with Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/~hpO6HG_aB4xzqPyTyuwuQ "Components are installed with the activation of Now Assist in Document Intelligence.")
* [Data extraction modes in Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/SEOqjtVN2D1O6AY0pjPb0A "The extraction mode determines how Now Assist in Document Intelligence processes a document task. Extraction modes only apply to use cases for the document extraction skill.")
* [Field types in Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/ny0iMiJu3V3keUpqdItMpA "The field type specifies the information that is retrieved from a document with Now Assist in Document Intelligence.")
* [Now Assist in Document Intelligence forms](https://servicenow-prod.fluidtopics.net/2QCHNfkdjDbql~wE1iYy5w "Use forms to view and update Now Assist in Document Intelligence information.")