AI strategy tab in AI Control Tower
Summarize
Summary of AI strategy tab in AI Control Tower
The AI strategy tab in the AI Control Tower workspace provides a comprehensive view of AI-related priorities, goals, planning items, and execution efforts such as projects and demands. It consolidates critical AI work across multiple sections, enabling ServiceNow customers to track strategy, costs, prioritized AI tasks, and risks/issues/decisions/actions/changes (RIDAC). This centralized visibility supports informed decision-making and effective monitoring of AI initiatives by integrating with ServiceNow Goal Framework, Strategic Planning, and PPM Standard applications.
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Strategy
This section displays AI strategic priorities and goals sourced from the Goal Framework and Strategic Planning applications. Priorities with the Type field set to Artificial Intelligence and goals categorized similarly appear here, helping customers assess progress against AI-specific targets and objectives.
Costs
The Costs section tracks financial aspects of AI planning items—including projects, epics, and demands—by comparing planned, budgeted, and actual costs. Items designated as Artificial Intelligence investments in the Strategic Planning Workspace populate this section, allowing customers to monitor budget adherence and financial performance of AI initiatives.
Prioritized AI work
This area highlights AI projects, epics, and demands that are actively prioritized (with State set to Prioritized) in the Strategic Planning Workspace. It enables customers to track the planning and execution status of prioritized AI work to ensure alignment with strategic goals.
AI RIDAC (Risks, Issues, Decisions, Actions, Changes)
The AI RIDAC section surfaces key project risks, issues, decisions, actions, and change requests related to AI initiatives. Projects flagged as Artificial Intelligence investments in PPM Standard or those linked to AI strategic priorities or goals appear here. This feature assists customers in managing project governance and mitigating risks effectively.
The AI strategy tab includes information about all the AI-related priorities, goals, planning items, and execution items—projects and demands in the AI Control Tower workspace.
This tab helps you track and monitor AI-related work across various sections—Strategy, Costs, Prioritized AI work, and AI Risks, Issues, Decisions, Actions, and Request Changes (RIDAC)—enabling you to make informed decisions. The tab displays the AI-related work defined in ServiceNow® Goal Framework, the ServiceNow® Strategic Planning, and ServiceNow® PPM Standard.
Strategy
The Strategy section helps you monitor and track your AI strategic priorities, goals, and targets associated with these goals.
Strategic priorities with the Type field set to Artificial Intelligence and goals with the Category field set to Artificial Intelligence in the Goal Framework application appear in the Strategy section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see Create a strategic priority for a strategic plan and Create a goal in Strategic Planning.
Costs
The Costs section helps you track the costs of your AI planning items—such as projects, epics, and demands—by comparing planned cost, budgeted cost, and actual cost.
Planning items with the Investment type field set to Artificial Intelligence in the Strategic Planning Workspace appear in the Costs section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see Add planning items to Prioritization page of Strategic Planning Workspace.
Prioritized AI work
The Prioritized AI work section helps you track your projects, epics, demands being planned and done around AI.
Planning items with the Investment type field set to Artificial Intelligence and the State field set to Prioritized in the Strategic Planning Workspace appear in the Prioritized AI work section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see Add planning items to Prioritization page of Strategic Planning Workspace and Prioritize work.
AI RIDAC
The AI RIDAC section helps you monitor key project risks, issues, decisions, actions, and changes, enabling you to make informed decisions.
- Projects with the Investment type field set to Artificial Intelligence in PPM Standard (Project Management or Project Workspace). For details, see Create a project from Project Workspace and Add a RIDAC record to a project in Project Workspace.
- The Category field on the associated primary goal record is set to Artificial Intelligence in Goal Framework or Strategic Planning Workspace. For details, see Create a goal in Goal Framework and Create a goal in Strategic Planning.
- The Type field on the strategic priority of the associated primary goal is set to Artificial Intelligence in Goal Framework or Strategic Planning Workspace. For details, see Create a strategic priority for a strategic plan.