--- sourceDocument: Yokohama Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI strategy tab # AI strategy tab in AI Control Tower {#ariaid-title1} Release version: Yokohama Updated December 9, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI strategy tab in AI Control Tower The AI strategy tab in the AI Control Tower workspace consolidates and displays all AI-related priorities, goals, planning items, and execution projects and demands. It provides a comprehensive view across multiple sections---Strategy, Costs, Prioritized AI work, and AI Risks, Issues, Decisions, Actions, and Request Changes (RIDAC)---to help you track, monitor, and make informed decisions on your AI initiatives leveraging data from ServiceNow Goal Framework, Strategic Planning, and PPM Standard applications. Show full answer Show less ## Strategy This section focuses on monitoring AI strategic priorities and goals. It includes strategic priorities where the Type field is set to **Artificial Intelligence** and goals categorized under Artificial Intelligence. This enables effective tracking of progress on AI-specific objectives defined within ServiceNow's Goal Framework and Strategic Planning applications. ## Costs The Costs section allows you to monitor financial aspects of AI planning items such as projects, epics, and demands. It compares planned, budgeted, and actual costs for items tagged with the Investment type of Artificial Intelligence in the Strategic Planning Workspace, facilitating budget control and cost management for AI initiatives. ## Prioritized AI work This section highlights AI-related projects, epics, and demands that are in the planning or execution phase and have been prioritized. Items must have the Investment type set to Artificial Intelligence and State set to Prioritized in the Strategic Planning Workspace. This helps you focus on and track high-priority AI work. ## AI RIDAC The AI RIDAC section provides visibility into key project risks, issues, decisions, actions, and requested changes related to AI projects. It includes projects identified with the Investment type set to Artificial Intelligence in PPM Standard or those linked to AI-focused strategic priorities and goals in Goal Framework and Strategic Planning. This enables proactive risk and issue management and informed decision-making for AI initiatives. The AI strategy tab includes information about all the AI-related priorities, goals, planning items, and execution items---projects and demands in the AI Control Tower workspace. This tab helps you track and monitor AI-related work across various sections---Strategy, Costs, Prioritized AI work, and AI Risks, Issues, Decisions, Actions, and Request Changes (RIDAC)---enabling you to make informed decisions. The tab displays the AI-related work defined in ServiceNow® Goal Framework, the ServiceNow® Strategic Planning, and ServiceNow® PPM Standard. ## Strategy {#ai-strategy-aict__section_bgf_252_1gc} The Strategy section helps you monitor and track your AI strategic priorities, goals, and targets associated with these goals. Strategic priorities with the Type field set to Artificial Intelligence and goals with the Category field set to Artificial Intelligence in the Goal Framework application appear in the Strategy section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see [Create a strategic priority for a strategic plan](https://www.servicenow.com/docs/access?context=create-strategic-priority&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) and [Create a goal in Strategic Planning](https://www.servicenow.com/docs/access?context=create-goal-egm&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US). Figure 1. Strategy in AI strategy ## Costs {#ai-strategy-aict__section_aht_252_1gc} The Costs section helps you track the costs of your AI planning items---such as projects, epics, and demands---by comparing planned cost, budgeted cost, and actual cost. Planning items with the Investment type field set to Artificial Intelligence in the Strategic Planning Workspace appear in the Costs section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see [Add planning items to Prioritization page of Strategic Planning Workspace](https://www.servicenow.com/docs/access?context=add-new-items-to-backlog-alignment-planner-workspace&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US). Figure 2. Costs in AI strategy ## Prioritized AI work {#ai-strategy-aict__section_l3c_f52_1gc} The Prioritized AI work section helps you track your projects, epics, demands being planned and done around AI. Planning items with the Investment type field set to Artificial Intelligence and the State field set to Prioritized in the Strategic Planning Workspace appear in the Prioritized AI work section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see [Add planning items to Prioritization page of Strategic Planning Workspace](https://www.servicenow.com/docs/access?context=add-new-items-to-backlog-alignment-planner-workspace&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) and [Prioritize work](https://www.servicenow.com/docs/access?context=prioritize-planning-items-strategic-planning-workspace&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US). Figure 3. Prioritized AI work in AI strategy ## AI RIDAC {#ai-strategy-aict__section_lg4_f52_1gc} The AI RIDAC section helps you monitor key project risks, issues, decisions, actions, and changes, enabling you to make informed decisions. Projects that meet any of the following criteria appear in the AI RIDAC section in the AI Control Tower workspace, enabling you to monitor their progress effectively: * Projects with the Investment type field set to Artificial Intelligence in PPM Standard (Project Management or Project Workspace). For details, see [Create a project from Project Workspace](https://www.servicenow.com/docs/access?context=create-project-from-project-workspace&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) and [Add a RIDAC record to a project in Project Workspace](https://www.servicenow.com/docs/access?context=add-risk-project-project-workspace&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US). * The Category field on the associated primary goal record is set to Artificial Intelligence in Goal Framework or Strategic Planning Workspace. For details, see [Create a goal in Goal Framework](https://www.servicenow.com/docs/access?context=create-goal&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) and [Create a goal in Strategic Planning](https://www.servicenow.com/docs/access?context=create-goal-egm&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US). * The Type field on the strategic priority of the associated primary goal is set to Artificial Intelligence in Goal Framework or Strategic Planning Workspace. For details, see [Create a strategic priority for a strategic plan](https://www.servicenow.com/docs/access?context=create-strategic-priority&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US). {#ai-strategy-aict__ul_snz_k4k_bgc} Figure 4. AI RIDAC in AI strategy