---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Use

# Using ServiceNow AI Lens {#ariaid-title1}

Release version: Yokohama  
Updated March 20, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If you have a lens_user role, you can use the ServiceNow AI Lens application to capture screens, extract and comprehend data, auto-fill the form fields, or preview the extracted data.

## Using ServiceNow AI Lens overview {#servicenow-lens-use__cf-using-parent-workflow}

Use ServiceNow AI Lens to do the following tasks:

* Create a record in the ServiceNow instance and auto-fill data that is scanned from captured images. For more information, see [Create a record in an instance by using ServiceNow AI Lens](https://servicenow-prod.fluidtopics.net/4G~3UHYYtACkLlUgqgRncg "Create a record in the ServiceNow instance and auto-fill the data that is extracted from a screen by using the ServiceNow AI Lens application.").
* Update an existing record in the ServiceNow instance and auto-fill the data that is scanned from captured images. For more information, see [Update a record in an instance by using ServiceNow AI Lens](https://servicenow-prod.fluidtopics.net/gxv3MY6AUEmkkG6oZVqYRA "Update an existing record in the ServiceNow instance by auto-filling the data that is extracted from a screen by using the ServiceNow AI Lens application.").
* Trigger ServiceNow AI Lens in the context of Lens actions to auto-fill a form on the ServiceNow instance or view preview of extracted data. For more information, see [Trigger ServiceNow AI Lens from the desktop app](https://servicenow-prod.fluidtopics.net/0lY~1yr~BWuZoGaxjstTGg "Trigger ServiceNow AI Lens from a desktop by using a Lens action to preview the extracted data and initiate post processing or auto-fill a form.").
* Autofill the fields in a catalog item request form in the Service Portal. Launch ServiceNow AI Lens from the catalog item request form, then scan and extract data from artifacts such as Excel files, emails, or images of handwritten notes. For more information, see [Autofill catalog item form in the Service Portal](https://servicenow-prod.fluidtopics.net/mAqkh7J59OJIdcB0DaSM3g "Use ServiceNow AI Lens to extract data from artifacts and autofill catalog item forms in Service Portal. For example, autofill a new vendor onboarding form by extracting key details such as vendor name, address, contact email, and banking information from multiple artifacts, including Excel files, emails, images, and PDF documents.").
* Scan visual data, such as handwritten texts and notes, images, applications, and websites. You can use ServiceNow AI Lens as a standalone application to preview the generated outcome according to the instructions that you provide. For more information, see [Extract and analyze your data by using ServiceNow AI Lens in the standalone mode](https://servicenow-prod.fluidtopics.net/BJ1rBNjsORdTk52LsrMBbg "Extract and analyze your data by using the ServiceNow AI Lens as a standalone application. You can scan visual data, such as handwritten texts, images, applications, and websites and then preview the generated outcome according to the instructions that you provide.").
* Trigger ServiceNow AI Lens in the context of Lens actions from a Virtual Agent conversation. For more information, see [Extract and analyze data using ServiceNow AI Lens from Virtual Agent](https://servicenow-prod.fluidtopics.net/DP~ZPGNSKztyIUKTCK~QNg "Extract and analyze data from an image using ServiceNow AI Lens from a Virtual Agent conversation on a mobile device or a portal. ServiceNow AI Lens can scan an image and then gather insights or provide recommendations as per your instructions.").
{#servicenow-lens-use__cf-using-parent-steps-ul}