---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Now Assist skills

# Now Assist skills {#ariaid-title1}

Release version: Yokohama  
Updated June 9, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read  
Now Assist products provide generative AI skills that are tailored to meet the needs of users in different workflows.
The following sections describe the available Now Assist skills.

By default, all skills exist in the global domain. When you use Now Assist in a domain-separated environment, users are only able to access data in their domain. For example, if a user uses the summarization skill, Now Assist only uses material that exists in the user's domain when generating that summary. Additionally, there is no co-mingling of data for domain-separated instances when using generative AI skills. The data
resides only on the instance, and the shared services used for generative AI do not persist any requests (prompts) and responses. For more information, see [Domain separation in the AI Admin Hub console](https://servicenow-prod.fluidtopics.net/Y6ip9djqYdwHZCZUpuKfbQ "Domain separation is supported for the AI Admin Hub console. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data."). (Note that global domain is not the same as global scope. For more information, see [Exploring Next Experience pickers](https://www.servicenow.com/docs/access?context=next-experience-pickers&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).)  
Important:  
Some Now Assist skills, agents, and agentic workflows are turned on by default. For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://servicenow-prod.fluidtopics.net/VZzMi7hgvQqeKtwjRWWqjg "Starting with the Zurich Patch 4 release, some Now Assist skills, agents, and agentic workflows are turned on by default.").  
Note:  
Some workflow skills support Now Assist functionality. Deactivating these skills may negatively impact some features. {#now-assist-skills__table_yz3_mqd_dbc__entry__3}

| Workflow | Product | Available skills |
|-|-|-|
| Technology | [ServiceNow Otto for Collaborative Work Management (CWM) (CWM)](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) | * [Docs summarization](https://www.servicenow.com/docs/access?context=summarize-doc-now-assist-cwm&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [Doc generation](https://www.servicenow.com/docs/access?context=generate-summarize-and-refine-content-of-docs-with-now-assist&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [Task generation](https://www.servicenow.com/docs/access?context=generate-tasks-cwm-docs-now-assist&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) {#now-assist-skills__ul_jr1_jwk_4hc} |
| Technology | [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) | * [Configuration item (CI) summarization](https://www.servicenow.com/docs/access?context=na-cmdb-agent-ci-summarizer&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * [Manage duplicate CIs](https://www.servicenow.com/docs/access?context=now-assist-cmdb-mng-dupe-cis-skill&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * [Service Graph Connector diagnosis](https://www.servicenow.com/docs/access?context=now-assist-sgc-diagnose&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) {#now-assist-skills__ul_rjk_133_vcc} |
| Technology |   | * ADR DOC summarization and actions * Business application insights * Register a business application * Register a digital integration {#now-assist-skills__ul_yrp_mmx_2hc} |
| Technology | [ServiceNow Otto for Operational Sustainability (formerly ESG)](https://www.servicenow.com/docs/access?context=now-assist-for-esg&version=yokohama&pubname=yokohama-environmental-social-governance&ft:locale=en-US) | [Extract data from utility invoices](https://www.servicenow.com/docs/access?context=extract-data-from-utility-invoices&version=yokohama&pubname=yokohama-environmental-social-governance&ft:locale=en-US) |
| Technology | [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) | * [Common control objective creation](https://www.servicenow.com/docs/access?context=take-actions-on-the-recommendations-for-similar-control-objectives&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Control objective rationalization and deduplication](https://www.servicenow.com/docs/access?context=ai-generated-recommendations-for-similar-control-objective&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Use Recommendation of similar control objectives skill to generate suggestions](https://www.servicenow.com/docs/access?context=generate-recommendation-for-a-new-control-objective&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Issue summarization](https://www.servicenow.com/docs/access?context=summarize-an-issue&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Recommendations for regulatory alert impacted areas](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Recommendation of similar control objectives](https://www.servicenow.com/docs/access?context=generate-recommendation-for-a-new-control-objective&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Regulatory alert summarization](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Regulatory alert impacted citations](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Regulatory alert impacted control objectives](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Regulatory alert impacted controls](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Regulatory alert impacted policies](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Risk assessment summarization](https://www.servicenow.com/docs/access?context=generate-risk-assessment-summary-genai&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Risk event summarization](https://www.servicenow.com/docs/access?context=generate-risk-event-summary-in-the-risk-workspace&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Risk event summarization in the classic UI](https://www.servicenow.com/docs/access?context=generate-a-risk-event-summary&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Control objective impact analyzer](https://www.servicenow.com/docs/access?context=identify-control-objectives-impacted-by-citation-updates&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) {#now-assist-skills__ul_krs_kkr_cfc} |
| Technology | [ServiceNow Otto for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=now-assist-itom&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) | * [Alert analysis](https://www.servicenow.com/docs/access?context=alert-summarization-now-assist&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) * [Alert investigation](https://www.servicenow.com/docs/access?context=nai-analyze-past-incidents&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) * [LEAP installer](https://www.servicenow.com/docs/access?context=aiops-leap&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) * Service Mapping Candidate * Service mapping candidates Impact {#now-assist-skills__ul_w12_4fw_gdc} |
| Technology | [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | * [Change request risk explanation](https://www.servicenow.com/docs/access?context=change-risk-exp-now-assist&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Change request summarization](https://www.servicenow.com/docs/access?context=summarize-change-now-assist&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Chat reply recommendation](https://www.servicenow.com/docs/access?context=now-assist-itsm-chat-recommendation&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Chat summarization](https://www.servicenow.com/docs/access?context=generate-chat-summary-interaction-now-assist-itsm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Email recommendation](https://www.servicenow.com/docs/access?context=now-assist-itsm-email-recommendation&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Incident assist](https://www.servicenow.com/docs/access?context=now-assist-itsm-incident-assist&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Incident sentiment analysis](https://www.servicenow.com/docs/access?context=sentiment-analysis-now-assist-itsm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Incident summarization](https://www.servicenow.com/docs/access?context=summarize-incident-now-assist&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * Investigate boot time issues * Investigate Zoom call quality issues * [KB generation](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-SOW-itsm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Release notes generation](https://www.servicenow.com/docs/access?context=now-assist-itsm-dpr-generate-release-notes&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Resolution notes generation](https://www.servicenow.com/docs/access?context=resolve-incident-now-assist&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Sidebar discussion summarization](https://www.servicenow.com/docs/access?context=now-assist-itsm-sidebar-discussion&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Suggested steps generation](https://www.servicenow.com/docs/access?context=resolution-steps-generation-now-assist-itsm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) {#now-assist-skills__ul_cww_g3y_tbc} |
| Technology | [Operational Technology (OT) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&version=yokohama&pubname=yokohama-operational-technology&ft:locale=en-US) | [Search for a related record](https://www.servicenow.com/docs/access?context=search-related-records-ot-cmdb-tables-now-assist-otm&version=yokohama&pubname=yokohama-operational-technology&ft:locale=en-US) |
| Technology | [ServiceNow Otto for Privacy Management](https://www.servicenow.com/docs/access?context=now-assist-for-privacy-management&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) | * [Common control objective creation](https://www.servicenow.com/docs/access?context=privacy-take-actions-on-the-recommendations-for-similar-control-objectives&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Recommendation of similar control objectives](https://www.servicenow.com/docs/access?context=privacy-generate-recommendation-for-a-new-control-objective&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Risk assessment summary](https://www.servicenow.com/docs/access?context=privacy-generate-risk-assessment-summary&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) {#now-assist-skills__ul_bwg_bzk_4hc} |
| Technology | [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) | * [Correlation insights generation](https://www.servicenow.com/docs/access?context=generating-insights-for-now-assist-for-security&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [Generate content for shift handover](https://www.servicenow.com/docs/access?context=add-incidents-shifthandover-ai-agent&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [Post-incident analysis](https://www.servicenow.com/docs/access?context=generate-pia-report-now-assist-security-incident&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [Resolution notes generation](https://www.servicenow.com/docs/access?context=generate-closure-notes-si-now-assist-sec-incident&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [Security incident quality assessment](https://www.servicenow.com/docs/access?context=na-sir-quality-assessment&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [Security incident recommended actions](https://www.servicenow.com/docs/access?context=generate-recommended-actions-now-assist-for-security&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [Security incident summarization](https://www.servicenow.com/docs/access?context=summarize-security-incident-now-assist-sec-incident&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [Security operations metrics analysis](https://www.servicenow.com/docs/access?context=now-assist-sir-soc-efficiency-usecase&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) {#now-assist-skills__ul_kdl_bbh_ccc} |
| Technology | [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) | * [Error log summarization](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) * [Error resolution recommendation](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) * [Publisher compliance summarization](https://www.servicenow.com/docs/access?context=summarize-publisher-compliance-now-assist-sam&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) * [Product compliance summarization](https://www.servicenow.com/docs/access?context=summarize-product-compliance-now-assist-sam&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) * [Recommended actions](https://www.servicenow.com/docs/access?context=recommended-actions-now-assist-sam&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) * [SaaS user resolution](https://www.servicenow.com/docs/access?context=automate-userresolution-saas-now-assist-sam&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) * [Contract entitlement data extraction](https://www.servicenow.com/docs/access?context=extract-entitlements-from-contracts-now-assist-sam&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) {#now-assist-skills__ul_jmp_s1y_2hc} |
| Technology | [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) | * [Create a demand](https://www.servicenow.com/docs/access?context=demand-creation-using-now-assist&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [EAP doc summarization](https://www.servicenow.com/docs/access?context=summarize-and-refine-docs-content-in-eap&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [Identify similar records](https://www.servicenow.com/docs/access?context=identify-similar-demand-records&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [Multi feedback summarization](https://www.servicenow.com/docs/access?context=feedback-summary-sentiment-topics&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [Planning item doc summarization](https://www.servicenow.com/docs/access?context=summarize-documents-genai-skill-spw&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [Project doc summarization](https://www.servicenow.com/docs/access?context=summarize-doc-content-genai-skill-pw&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [Project insights generation](https://www.servicenow.com/docs/access?context=email-project-summary-skill-pw&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [Refine records](https://www.servicenow.com/docs/access?context=refine-text-with-write-planning-item-skill&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [Story generation](https://www.servicenow.com/docs/access?context=generate-stories-from-epics-now-assist-eap&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [Target generation](https://www.servicenow.com/docs/access?context=generate-targets-for-goal&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [Write planning item](https://www.servicenow.com/docs/access?context=refine-text-with-write-planning-item-skill&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) {#now-assist-skills__ul_cp5_w1h_ccc} |
| Technology | [ServiceNow Otto for Third-party Risk Management (TPRM)](https://www.servicenow.com/docs/access?context=now-assist-tprm&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) | [TPRM issue summarization](https://www.servicenow.com/docs/access?context=create-a-summary-of-issue&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) |
| Technology | [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) | * [Approval recommendation](https://www.servicenow.com/docs/access?context=sem-approval-recommendation-skill&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [Now Assist recommendation](https://www.servicenow.com/docs/access?context=sem-approval-recommendation-skill&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [SEM insights](https://www.servicenow.com/docs/access?context=sem-insights-skill&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [SPC setup connector](https://www.servicenow.com/docs/access?context=using-now-assist-api-connector&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [Suggest vulnerability solutions](https://www.servicenow.com/docs/access?context=solutions-now-assist-vulnerability-response&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [Vulnerable item deduplication](https://www.servicenow.com/docs/access?context=dedupe-host-vi-now-assist-vulnerability-response&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) {#now-assist-skills__ul_m5v_m32_hhc} |
| Customer |   | * Activity response generation * Case summarization * Chat recommendation * Chat summarization * Email recommendation * KB generation * Resolution notes generation * Sentiment analysis case * Sentiment analysis dashboard * Sidebar summarization * Suggested steps generation * Trending topics dashboard {#now-assist-skills__ul_osp_thy_tbc} |
| Customer |   | * KB generation * Sidebar summarization * Work order task summarization {#now-assist-skills__ul_l53_yhy_tbc} |
| Customer |   | * Case summarization * Disputes intake via Virtual Agent {#now-assist-skills__ul_m1s_5hy_tbc} |
| Customer | [ServiceNow Otto for Order Management](https://www.servicenow.com/docs/access?context=now-assist-order-management&version=yokohama&pubname=yokohama-order-management&ft:locale=en-US) | [Order summarization](https://www.servicenow.com/docs/access?context=now-assist-order-mgmt-summarize-order&version=yokohama&pubname=yokohama-order-management&ft:locale=en-US) |
| Customer | [ServiceNow Otto for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&version=yokohama&pubname=yokohama-government-industry&ft:locale=en-US) | * [Government case summarization](https://www.servicenow.com/docs/access?context=now-assist-psds-summarize-case&version=yokohama&pubname=yokohama-government-industry&ft:locale=en-US) * [Chat summarization](https://www.servicenow.com/docs/access?context=now-assist-psds-summarize-chat&version=yokohama&pubname=yokohama-government-industry&ft:locale=en-US) {#now-assist-skills__ul_yf1_d33_vcc} |
| Customer | [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) | * [Account onboarding case summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-onboard-case&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) * [Customer play summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-success-play&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) * [Customer service summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-knowledge-graph&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) * [Engagement summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-engagement&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) * [Internal play summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-plays&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) * [KB generation](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-knowledge-article&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) * [Resolution notes generation](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-resolution&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) * [Risk signal and issues summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-risk-signals-issues&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) * [Service problem case summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-case&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) * [Success initiative summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-success-init&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) * [Test summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-test&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) * [Touchpoint summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-touchpoint&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) * [Transform mapping assist](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-transform-maps&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) {#now-assist-skills__ul_jr1_cll_12c} |
| Employee |   | Incident summarization |
| Employee |   | * Case summarization * Chat reply recommendation * Chat summarization * Email recommendation * ER case summarization * ER interview summarization * KB generation * Employee information summarization * Resolution notes generation * Sentiment analysis for HR case * Sentiment analysis for HR task * Sidebar discussion summarization {#now-assist-skills__ul_ok1_lrd_dbc} |
| Employee |   | * Get category of the legal request * Legal matter summarization * Legal request summarization * Triage legal request AI Search * Triage legal request capability {#now-assist-skills__ul_jnd_tgw_gdc} |
| Employee |   | * Contract analysis * Contract metadata extraction * Contract obligation extraction {#now-assist-skills__ul_uml_y2z_ycc} |
| Employee |   | Reserve Space Virtual Agent topic |
| Creator |   | * App generation * [Catalog item generation](https://www.servicenow.com/docs/access?context=create-catalog-item-using-now-assist&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * App summary generation * * Code Assist autocomplete * Code Assist edit * Code assist summarization * Code Assist generation * Event handler generation * * * * * * Mobile card generation * Playbook generation * Playbook generation with images * Playbook recommendations * * Spoke generation * Test generation * [Work notes analysis](https://www.servicenow.com/docs/access?context=run-worknotes-analysis&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) {#now-assist-skills__ul_lsx_lrd_dbc} |
| Platform | [Now Assist Platform](https://servicenow-prod.fluidtopics.net/8wxPonMX71R35jOlMHGsrg "ServiceNow Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.") | * [Article optimization](https://servicenow-prod.fluidtopics.net/j9jrlLDyCW1Mfi~eL9Iv7Q "Article optimization skill in ServiceNow AI Platform provides recommendations for improving the quality and health of knowledge articles, providing actionable feedback to authors and managers. The recommendations for knowledge articles become available after you activate the Article Optimization skills in Now Assist Admin.") * [Complete record generation](https://servicenow-prod.fluidtopics.net/0Qd6LW1zvWebRx15L2rBwg "Use ServiceNowAI Data Kit to add datasets to a data catalog. The curated data works with ServiceNow SDK to enable the AI skill development and evaluation.") * [Conversational Help](https://servicenow-prod.fluidtopics.net/kcuZV7BwHRFJxDbR0MHECg "This skill uses Generative AI application capabilities to provide answers to the questions on the Now Assist panel.") * [Document summarization](https://www.servicenow.com/docs/access?context=generate-document-summary-now-assist&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * [Extract information from documents](https://servicenow-prod.fluidtopics.net/zLSgGjVHxDV0zCyidTJgIQ "The extract information from documents skill allows you to use Now Assist predictions to extract information from document and image files.") * [GAF skills](https://servicenow-prod.fluidtopics.net/FxQrcXXsD6cfJ~VFj_ARdQ "Set up Group Action Framework (GAF) to improve the response quality, recall speed, and consistency of AI agents.") * [Identify duplicate articles](https://www.servicenow.com/docs/access?context=Now-Assist-identify-and-review-duplicate-articles&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * [Knowledge content recommendation](https://servicenow-prod.fluidtopics.net/AgkWB4vSWKh0RhyQpos4Lg "Knowledge generative AI skills on the ServiceNow AI Platform provides recommendations for editing a knowledge article. Once activated, this skill is available on the Now Assist context menu.") * [Navigation](https://servicenow-prod.fluidtopics.net/6JpXqwRvPJAO8x_vkMPllw "Use the navigation skill in Now Assist to take you where you want to go on the ServiceNow AI Platform.") * [New column data generation](https://servicenow-prod.fluidtopics.net/0Qd6LW1zvWebRx15L2rBwg "Use ServiceNowAI Data Kit to add datasets to a data catalog. The curated data works with ServiceNow SDK to enable the AI skill development and evaluation.") * [Potential knowledge gaps](https://servicenow-prod.fluidtopics.net/anN8lzvLnJuipX7xyurr3g "The Potential Knowledge Gap helps in finding missing or incomplete knowledge coverage by analyzing service interactions. Gap recommendations become available after you activate the Knowledge Gaps skills in Now Assist Admin.") * [ServiceNow Lens](https://servicenow-prod.fluidtopics.net/ZqCFYuhP_a4UcgmRIvaw~A "With ServiceNow AI Lens, which is a ServiceNow Now Assist application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows.") * [TextToResult](https://servicenow-prod.fluidtopics.net/SRAjdrSe0bVoo_GbtL39LA "The Knowledge Graph application, uses the structured and unstructured data from ServiceNow records, knowledge bases, and external sources to enhance the performance of Now Assist Virtual Agent, AI agents, and generative AI skills.") |
| Data and Analytics | [Now Assist skills for Analytics](https://www.servicenow.com/docs/access?context=now-assist-in-platform-analytics&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) | [AI Data Explorer skills](https://www.servicenow.com/docs/access?context=activate-now-ass-explorer&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) * [Analytics exploration](https://www.servicenow.com/docs/access?context=launch-now-assist-explorer&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) * [Exploration summarization](https://www.servicenow.com/docs/access?context=summarize-exploration&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) * [Refine text in exploration](https://www.servicenow.com/docs/access?context=write-text-exploration&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) {#now-assist-skills__ul_z5r_m1m_fhc}[Query Generation skills](https://www.servicenow.com/docs/access?context=enable-query-generation&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) * Analytics query generation * Analytics insight generation * Analytics follow up generation * Analytics hidden insight generation {#now-assist-skills__ul_ijf_fz5_3hc} Skills installed by default with Platform: * [Dashboard and visualization export](https://www.servicenow.com/docs/access?context=export-db-dv-now-assist-panel&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) * [Data visualization generation](https://www.servicenow.com/docs/access?context=use-dv-generation&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) {#now-assist-skills__ul_rqn_rz5_3hc} |
| Finance \& Supply Chain | [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) | * [Invoice case summarization](https://www.servicenow.com/docs/access?context=now-assist-summarize-apo&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) * [Invoice inquiry solution generator](https://www.servicenow.com/docs/access?context=use-invoice-inquiry-solution-generator-skill&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) * [Purchase order line mapping](https://www.servicenow.com/docs/access?context=use-purchase-order-line-mapping&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) * [Purchase order summarization](https://www.servicenow.com/docs/access?context=now-assist-fsc-summarize-po&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) {#now-assist-skills__ul_dcg_stj_4hc} |
| Finance \& Supply Chain | [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) | * [Supplier case summarization](https://www.servicenow.com/docs/access?context=now-assist-slo-summarize-case&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) * [Supplier summarization](https://www.servicenow.com/docs/access?context=cust-na-fsc-supplier-skill&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) {#now-assist-skills__ul_ulg_qbk_4hc} |
| Finance \& Supply Chain | [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) | * [Negotiation summarization](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) * [Procurement case summarization](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) * [Purchase requisition summarization](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) * [Sourcing event summarization](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) * [Sourcing request summarization](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) {#now-assist-skills__ul_ts3_w1k_4hc} |
| Impact | [Impact](https://www.servicenow.com/docs/access?context=impact-landing-page&version=yokohama&pubname=yokohama-impact&ft:locale=en-US) The Impact workflow contains technical accelerators that can help you get started more quickly with some Now Assist features. | * [Jumpstart Your Now Assist for Creator](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-creator&version=yokohama&pubname=yokohama-impact&ft:locale=en-US) * [Jumpstart Your Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-virtual-agent&version=yokohama&pubname=yokohama-impact&ft:locale=en-US) * [Jumpstart Your Now Assist Skill Kit](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-skill-kit&version=yokohama&pubname=yokohama-impact&ft:locale=en-US) {#now-assist-skills__ul_q3x_55s_fhc} |
[Table 1. Available skills by workflow]

{#now-assist-skills__table_yz3_mqd_dbc}