---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Smart Documents

# Smart Documents {#ariaid-title1}

Release version: Yokohama  
Updated November 11, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Accelerate document insights with instant summaries, interactive Q\&A, and FAQs using Now Assist in Document Management.

## Smart Documents Skill overview {#now-assist-skills-smart-documents__section_cc1_cy5_ghc}

The Smart Documents skill provides a concise summary of the document associated with a workflow, along with interactive Q\&A and FAQs, enabling you to quickly
understand the content, explore key insights and get answers to specific questions.

You can summarize a document in a workspace, ask interactive questions, and view FAQs. To learn how, see [Generate summary and ask questions using Now Assist in Document Management](https://www.servicenow.com/docs/access?context=ask-questions-faqs-now-assist&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US)

The following diagram shows that by using the Smart Document skill, you can quickly get insights from a document, such as a white paper, report, policy, contract, or case
file.

## Availability {#now-assist-skills-smart-documents__section_ctt_wbv_ghc}

{#now-assist-skills-smart-documents__table_r25_vxc_xxdafdaa__entry__2}

| Workflow | Product |
|-|-|
| Technology | [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) |
| Customer |   |
| Employee |   |
| Governance,Risk, and Compliance | [ServiceNow Otto for Third-party Risk Management (TPRM)](https://www.servicenow.com/docs/access?context=now-assist-tprm&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) |
[Table 1. Now Assist Products and Workflows]

{#now-assist-skills-smart-documents__table_r25_vxc_xxdafdaa}