---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Explore

# Exploring ServiceNow AI Lens {#ariaid-title1}

Release version: Yokohama  
Updated March 20, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring ServiceNow AI Lens

ServiceNow AI Lens, part of the Now Assist application, leverages generative AI to scan, extract, and comprehend visual data such as emails, images, handwritten notes, forms, websites, and applications.
It enables customers to optimize workflows by automatically extracting data and integrating it directly into ServiceNow records through form auto-filling.
AI Lens can function in standalone mode for previewing extracted data and gaining insights before record creation or updates.
Show full answer Show less  

## Key Features

* **Data Extraction and Auto-Fill:** Automatically scans visual content like invoices or handwritten notes to extract relevant data and auto-fill forms, reducing manual data entry.
* **Batch Processing:** Processes multiple images or screenshots at once to extract data and generate consolidated insights efficiently.
* **Customization via Lens Actions:** Allows configuring default context, trigger options, and post-processing logic to tailor how data is extracted and forms are auto-filled.
* **AI Lens Skill Integration:** Enables users to create or update records, preview extracted data, provide extraction instructions, and capture multiple screenshots for comprehensive data analysis.
* **Cross-Platform Desktop Application:** Available for Windows and macOS for easy deployment and use across desktop environments.
* **Large Language Model (LLM) Support:** Supports AI models from Azure OpenAI, Google Gemini, and Anthropic Claude on AWS, configurable through the AI Admin Hub.

## Benefits for ServiceNow Customers

* Significantly reduces manual data entry efforts by auto-filling forms using scanned visual data.
* Improves accuracy and speed in processing complex visual information such as handwritten notes or legal documents.
* Enables batch processing to handle multiple documents simultaneously, saving time and improving efficiency.
* Provides flexibility to customize AI Lens behavior to fit specific workflow needs and data extraction requirements.
* Integrates seamlessly with ServiceNow instances to streamline record creation and updates.

## Licensing and Requirements

Using ServiceNow AI Lens requires a Workflow Data Fabric license (formerly Automation Engine) and a Now Assist license. Administrators can enable the AI Lens skill via the AI Admin Hub console.

## Next Steps

To fully leverage ServiceNow AI Lens, customers should follow configuration and usage guides to integrate it into their workflows effectively. This includes setting up Lens actions, enabling the Lens skill, and selecting preferred AI models.  
With ServiceNow AI Lens, which is a ServiceNow®
Now Assist application, you can use generative AI to scan, extract, comprehend, and synthesize visual data to optimize your workflows.

## ServiceNow AI Lens overview {#servicenow-lens-explore__cf-exploring-parent-overview}

The ServiceNow AI Lens application extracts and comprehends data from emails, images, handwritten notes and forms, websites, and applications. ServiceNow AI Lens is integrated with the forms so that you can create or update records on the ServiceNow instance.

By connecting to a ServiceNow instance, you can also use ServiceNow AI Lens in a standalone mode to see a preview of the extracted data or get insights about your use cases. For more information, see [ServiceNow AI Lens features](https://servicenow-prod.fluidtopics.net/Zd8Qv9y1SyYkZ1_vw2KbEg "Learn about the various ServiceNow AI Lens features to help you get started with analyzing and gathering insights from the visual data.").

You can leverage Lens actions to customize Lens behavior by providing default context, trigger options, and transform response logic for a table. When Lens is triggered to auto-fill a form on this
table, it uses the configuration defined in the Lens action to auto-fill the form with the transformed LLM response. You can also define context, trigger options, and post processing instructions in a Lens action, which is
used when Lens is triggered from desktop to show preview of extracted data and post process the LLM response. For more information, see [Define ServiceNow AI Lens behavior with Lens actions](https://servicenow-prod.fluidtopics.net/pqm9XPYlJKP2g4qlXZSAZQ#servicenow-lens-actions "As a Lens admin, you can create Lens actions in ServiceNow AI Lens to customize Lens behavior by providing default instructions, configuring context, and more.").

ServiceNow AI Lens is a desktop application that you can download for both Windows and macOS operating systems.

## Benefits of ServiceNow AI Lens {#servicenow-lens-explore__cf-exploring-parent-benefits}

ServiceNow AI Lens can do the following tasks automatically for you:

* Fill in a form without having to do it manually. ServiceNow AI Lens can scan and extract the visual data to auto-fill in your forms. For example, it can scan the invoice receipt to auto-fill the fields on the expense submission form.
* Scan and identify the information from handwritten notes or images. For example, ServiceNow AI Lens can scan a sequence diagram to generate a script.
* Search for specific information from images. For example, ServiceNow AI Lens can look for a specific clause in a scanned legal contract.
* Batch process multiple images at once. For example, ServiceNow AI Lens can extract the data from multiple screenshots of a Microsoft Excel file to get insights on the data at one time.
{#servicenow-lens-explore__ul_svx_mss_s2c}

## ServiceNow AI Lens skill {#servicenow-lens-explore__section_x1x_thc_w2c}

Now Assist for Platform includes the AI-powered ServiceNow AI Lens skill to read, understand, respond, and act on visual data such as hand-written texts, images, and websites and take powerful actions to boost productivity.  
Admins can enable the ServiceNow AI Lens skill in the AI Admin Hub console. Once enabled, users can perform the following actions:

* Create or update ServiceNow records by auto-filling forms using the extracted data.
* Preview the extracted data.
* Provide instructions to extract data in a specific way or to get a specific output.
* Capture multiple screenshots to gather insights from multiple images.

{#servicenow-lens-explore__ul_ivw_yhn_fhc}To view the procedure to enable the ServiceNow AI Lens skill, see [Activate the ServiceNow AI Lens skill](https://servicenow-prod.fluidtopics.net/kjhpEbyOoobtJ7kvtu1d2g "Activate the ServiceNow AI Lens skill to use generative AI to scan and analyze visual data such as images, screens, websites, and applications or use preview options to optimize your workflows.").

The ServiceNow AI Lens application requires a Workflow Data Fabric (previously known as Automation Engine) license and a Now Assist license.

## Available LLMs {#servicenow-lens-explore__section_lrx_yd2_bgc}

You can use Azure OpenAI, Google Gemini, or Anthropic Claude on AWS as the AI model provider for ServiceNow AI Lens skill. You can set skill-level preferences in the [AI Admin Hub console](https://servicenow-prod.fluidtopics.net/ud5nbQeoJ4KZubAu5ahFug "Access and select the LLM (large language model) provider used for various Now Assist skills. The selection impacts all the skills within the capability."). For more information, see [Large language models on the ServiceNow AI Platform](https://servicenow-prod.fluidtopics.net/bLpLFP3BI0aVaJkVBudHHg "ServiceNow AI Platform utilises large language models (LLM) for generative AI and agentic AI functionality. You can choose the ServiceNow LLM or supported third-party models. LLMs bring about the Generative AI application capabilities by understanding and generating human language, and processing vast amount of data.").

## What to explore next {#servicenow-lens-explore__cf-exploring-parent-links}

To learn how to configure and use ServiceNow AI Lens, see:

* [Configure ServiceNow AI Lens](https://servicenow-prod.fluidtopics.net/9WBbU90MEXBU5dFxVrT0Sw "If you have the admin role, you can enable the ServiceNow AI Lens application (sn_ai_lens) to extract and comprehend data for various workflows.")
* [Using ServiceNow AI Lens](https://servicenow-prod.fluidtopics.net/j~B1ffA4_TexF6PwB_LbyQ "If you have a lens_user role, you can use the ServiceNow AI Lens application to capture screens, extract and comprehend data, auto-fill the form fields, or preview the extracted data.")
* [ServiceNow AI Lens reference](https://servicenow-prod.fluidtopics.net/xlkQ7triexHXKJxtB2yVXg "Reference topics provide additional information about the roles and tables that are installed with the ServiceNow AI Lens application.")
{#servicenow-lens-explore__ul_irx_qyt_42c}