--- sourceDocument: Yokohama Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # ServiceNow AI Lens features # ServiceNow AI Lens features {#ariaid-title1} Release version: Yokohama Updated August 21, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow AI Lens features ServiceNow AI Lens enables customers to analyze and extract actionable insights from various types of visual data, including images, emails, handwritten forms, websites, and applications. This feature streamlines data capture and auto-filling of ServiceNow forms, enhancing efficiency in record creation and updates across multiple ServiceNow interfaces. Show full answer Show less ## Key Features * **Data Capture and Analysis:** AI Lens scans visual inputs to gather data for automatic population of form fields, such as incident records from emails or consolidated reports from multiple images. * **Additional Instructions:** Users can input specific instructions to guide AI Lens on how to process captured data or what to extract, increasing precision and customization. * **Multiple Screenshot Support:** Allows capturing and analyzing several images simultaneously for comprehensive data extraction. * **Lens Actions for Custom Behavior:** Lens actions let you define how AI Lens behaves based on the trigger context, including default instructions, data extraction rules, and form field mapping. This customization supports tailored workflows such as auto-populating specific table forms. * **Integration Points:** AI Lens can be launched from ServiceNow instances, Virtual Agent conversations, workspace forms, and Service Portal, enabling flexible usage scenarios including back-end service calls through Script Includes or flow actions. * **Attachment Management:** Captured images can be attached to records for auditability and reference, ensuring transparency of the data source. * **Standalone Application:** AI Lens can operate independently for data preview and analysis after connecting to a ServiceNow instance. * **Mobile and Service Portal Support:** AI Lens integrates with the Now Mobile® application and Service Portal to autofill form fields from scanned artifacts, accelerating data entry in mobile and web environments. Custom launcher buttons can be configured for easy access. ## Key Outcomes * Accelerates and automates data entry by extracting information from diverse visual data sources. * Improves data accuracy and consistency by minimizing manual input and leveraging AI-driven extraction. * Enhances user experience across platforms including desktop, mobile, and chatbots by integrating AI Lens seamlessly. * Provides customization options to tailor AI Lens behavior to specific organizational workflows and data requirements. * Facilitates audit and traceability by attaching source images to records. Learn about the various ServiceNow AI Lens features to help you get started with analyzing and gathering insights from the visual data. ServiceNow AI Lens offers the following features: Capture data : Scan and get actionable insights from visual data such as images, emails, handwritten forms and notes, websites, and applications.For example, ServiceNow AI Lens can scan an email to gather data for auto-filling the fields on the Incident form. Provide additional instructions : Select the Instructions (![Instructions icon]()) icon and enter additional instructions, if required. Capture multiple screenshots : Capture multiple screenshots to analyze and gather data from various images.For example, ServiceNow AI Lens can scan multiple bills so that you can submit a consolidated invoice report. Act on visual data : Provide additional instructions to Now Assist on what to do with the captured data. For example, ServiceNow AI Lens can provide instructions, such as the extracted name, user email ID, and location from the resumes, and then present the data in a JSON format. Launch from ServiceNow instance : Launch ServiceNow AI Lens from a ServiceNow instance to fill the extracted data automatically into the form fields while you're creating or updating records. Use Lens actions to customize Lens behavior : You can use Lens actions that define Lens behavior depending on how ServiceNow AI Lens is triggered and what context is set. You can define default instructions, trigger options, custom context, transform response logic, and post processing instructions for the Lens execution. With Lens actions, you can customize how a classic form auto-filled using ServiceNow AI Lens or what data must be extracted for preview and post process the LLM response. For more information, see [Customize ServiceNow AI Lens behavior by creating a Lens action](https://servicenow-prod.fluidtopics.net/pqm9XPYlJKP2g4qlXZSAZQ#create-sn-lens-recipe "Create a Lens action to define custom context, trigger options, and default instructions for the ServiceNow AI Lens execution."). For example, you can define a Lens action that is used when Lens is triggered from an instance to populate a form of a particular table. You can also define form fields that must be populated. ServiceNow AI Lens in Virtual Agent : Trigger ServiceNow AI Lens from a Virtual Agent conversation by using ServiceNow AI Lens topic in Virtual Agent. For more information, see [Enabling ServiceNow AI Lens in Virtual Agent](https://servicenow-prod.fluidtopics.net/kcA0DEAXmYnTIDrhR4wCcg#enabling-lens-for-virtual-agent "You can enable ServiceNow AI Lens in Virtual Agent so that ServiceNow AI Lens can be triggered from Virtual Agent conversation.") and [Extract and analyze data using ServiceNow AI Lens from Virtual Agent](https://servicenow-prod.fluidtopics.net/DP~ZPGNSKztyIUKTCK~QNg "Extract and analyze data from an image using ServiceNow AI Lens from a Virtual Agent conversation on a mobile device or a portal. ServiceNow AI Lens can scan an image and then gather insights or provide recommendations as per your instructions."). Use as a back-end service : As part of your integration logic, configure a Lens action as one of the steps to invoke a ServiceNow AI Lens service from any part of the ServiceNow AI Platform, such as a workspace form or a portal. For your own use cases, you can leverage Lens actions for using Lens as a service in the following ways: * Client service: Launch the Lens client to scan and analyze images. For example, you can configure a UI action on a workspace form or a service portal to launch the Lens client. For more information, see [KB2492775](https://support.servicenow.com/kb?sys_kb_id=d5a3f9a693b3aa18d9743f986cba1094&id=kb_article_view). * Server service: Use Lens as a service to analyze the provided images without launching the Lens client. For example, you can call Lens service from a Script Include or flow action to get the LLM response after analyzing the visual data. For more information, see [Script include - AILensActionService](https://servicenow-prod.fluidtopics.net/tB9PTBUMVRFdidXlORBarA#ai-lens-action-service-api "Use the AILensActionService script include together with Lens actions to leverage ServiceNow AI Lens as a service for extracting information from the provided images and getting answers to your questions."). {#servicenow-lens-features__ul_ujm_kr4_hgc} Attach images to a record : View the captured images attached to the record that is auto-filled using ServiceNow AI Lens. You can later refer the attached images to understand the source of the record data. For more information, see [Customize ServiceNow AI Lens behavior by creating a Lens action](https://servicenow-prod.fluidtopics.net/pqm9XPYlJKP2g4qlXZSAZQ#create-sn-lens-recipe "Create a Lens action to define custom context, trigger options, and default instructions for the ServiceNow AI Lens execution."). Use as a standalone application : Use ServiceNow AI Lens as a standalone application for previewing extracted data or getting insights. You must connect to a ServiceNow instance before you start using ServiceNow AI Lens. For more information, see [Extract and analyze your data by using ServiceNow AI Lens in the standalone mode](https://servicenow-prod.fluidtopics.net/BJ1rBNjsORdTk52LsrMBbg "Extract and analyze your data by using the ServiceNow AI Lens as a standalone application. You can scan visual data, such as handwritten texts, images, applications, and websites and then preview the generated outcome according to the instructions that you provide."). Autofill form fields in the Now Mobile® application : Trigger ServiceNow AI Lens from Now Mobile® application to extract data from artifacts and autofill fields in a form on the Now Mobile® application.. For more information on creating or updating records in the Now Mobile® application, see [ServiceNow AI Lens for mobile](https://www.servicenow.com/docs/access?context=servicenow-lens-mobile&version=yokohama&pubname=yokohama-mobile&ft:locale=en-US).You can add a ServiceNow AI Lens button to input form screens to allow users to quickly extract data from attachments and complete forms faster. For more information, see [Configure a Lens launcher button](https://www.servicenow.com/docs/access?context=configure-lens-launcher-button&version=yokohama&pubname=yokohama-mobile&ft:locale=en-US). Autofill Catalog Item forms in Service Portal : Autofill Catalog Item form fields by triggering ServiceNow AI Lens from Service Portal. ServiceNow AI Lens extracts data from one or more artifacts and auto fills the relevant fields in the form.. For more information on using ServiceNow AI Lens in the Service Portal, see [Autofill catalog item form in the Service Portal](https://servicenow-prod.fluidtopics.net/mAqkh7J59OJIdcB0DaSM3g "Use ServiceNow AI Lens to extract data from artifacts and autofill catalog item forms in Service Portal. For example, autofill a new vendor onboarding form by extracting key details such as vendor name, address, contact email, and banking information from multiple artifacts, including Excel files, emails, images, and PDF documents.").