--- sourceDocument: Yokohama Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Value tab # Value tab in AI Control Tower {#ariaid-title1} Release version: Yokohama Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Value tab in AI Control Tower The Value dashboard in the AI Control Tower provides insights into the effectiveness of various AI systems within your organization. It tracks user engagement, feedback, and overall adoption of both ServiceNow and third-party AI systems. Access requires the AI steward role. Show full answer Show less ## Key Features * **Total Productivity Gained:** Displays estimated productivity gains in hours from using AI systems over a selected period. * **Average AI Users:** Shows the average number of unique users engaging with ServiceNow AI systems during a defined timeframe. * **Top 5 AI Systems by Value:** Highlights the five AI systems delivering the highest value in terms of productivity gains. * **Task Closure Efficiency Gain:** Indicates the percentage improvement in task completion time using AI versus manual efforts. * **AI Systems with No Usage:** Lists deployed AI systems that have not been utilized in the specified timeframe. * **Engagement Indicators:** Includes total AI actions, usage statistics by department, and adoption rates by country. * **Quality Indicators:** Summarizes positive feedback, task closure percentages, and overall success rates of AI executions. * **Creator Skills Indicators:** Displays metrics on instance and skill usage, total and accepted creator calls, and skill satisfaction rates. ## Key Outcomes Utilizing the Value dashboard enables organizations to assess AI system performance comprehensively, identify areas for improvement, and enhance user engagement strategies. By understanding productivity gains and user feedback, ServiceNow customers can make informed decisions to optimize their AI investments and drive greater efficiency across operations. Use the Value dashboard page to gain insights into the value realized from multiple types of AI systems, view data about user engagement and feedback, and adoption of every type of AI system in your organization. The Value dashboard page contains visualizations that help you assess the value of your AI systems. Creator skills are included in the Value dashboard page. Value metrics for creator skills are aggregated across non-production and production instances. You need to have the AI steward role to view this dashboard. Figure 1. Value tab in AI Control Tower The indicators on the dashboard are based on the value templates associated with each AI system. See [Using value templates](https://servicenow-prod.fluidtopics.net/cTeVSuLvdFhY1jP7RPeUHQ "Use value templates to define, calculate, and track the value delivered by your AI systems and models.") for more information. ## Track the overall value {#aict-value-tab__section_dvd_zhx_tgc} Total productivity gained : This area of the dashboard shows the estimated productivity gains (in hours) in the selected period as a result of using various AI systems, including third-party AI systems. Figure 2. Total productivity gained Average AI users : This area of the dashboard shows the average unique users who used a ServiceNow AI system in the selected date range. The chart does not include users of third-party AI systems. Figure 3. Average AI users Top 5 AI systems by value (in hrs) : This area of the dashboard shows the top 5 AI systems that delivered the most value to the users in the selected date range. The data includes both ServiceNow and third-party AI systems. Figure 4. Top 5 AI systems by value (in hrs) ## Productivity indicators {#aict-value-tab__section_s5f_pyz_ghc} Task closure efficiency gain using AI system : This area of the dashboard shows the percentage improvement in task completion time using AI systems versus manual tasks in the selected date range. This data includes only ServiceNow AI actions.Figure 5. Task closure efficiency gain using AI system indicator Top 10 AI systems consuming assists : This area of the dashboard shows the top 10 AI systems with the highest consumption of assists in the selected date range. This data includes only ServiceNow AI actions.Figure 6. Top 10 AI systems consuming assists indicator AI systems with no usage : This area of the dashboard shows the list of deployed AI systems which are not used in the selected date range. The data includes both ServiceNow and third-party AI actions.Figure 7. AI systems with no usage indicator System summary : This area of the dashboard lists all the AI systems along with details of users and productivity gained. The data includes both ServiceNow and third-party AI actions.Figure 8. System summary indicator ## Engagement indicators {#aict-value-tab__section_g23_xhb_hhc} Total AI actions : This area of the dashboard shows the total number of LLM related actions across all skills in the selected date range. The data includes both ServiceNow and third-party AI actions.Figure 9. Total AI actions indicator Usage by department : This area of the dashboard shows the top 5 departments with the highest usage of AI systems in the selected date range. For more detailed analysis of AI systems usage by all the departments, select See all. The data includes both ServiceNow and third-party AI actions.Figure 10. Usage of AI systems by departments indicator Note: Usage of AI systems by Others indicate the AI actions by users with empty department. Countries with highest AI adoption : This area of the dashboard shows the top 5 countries with the most usage of AI systems in the selected date range. The data includes both ServiceNow and third-party AI actions.Figure 11. Countries with highest AI adoption indicator Countries with lowest AI adoption : This area of the dashboard shows the top 5 countries with the least usage of AI systems in the selected date range. The data includes both ServiceNow and third-party AI actions.Figure 12. Countries with lowest AI adoption indicator AI actions comparison by user department : This area of the dashboard shows the number and type of AI actions executed by up to 5 departments in the selected date range.Figure 13. AI actions comparison by user department indicator ## Quality indicators {#aict-value-tab__section_glh_mdg_jhc} Positive feedback : This area of the dashboard shows the summary of positive feedback received for all AI executions in the selected date range. This data includes only ServiceNow AI actions.Figure 14. Positive feedback indicator % of task closed using AI system : This area of the dashboard shows the percentage of tasks completed with an associated AI system execution plan. Tasks represent the record in task tables, such as incident, problem, change, case, and request. This data includes only ServiceNow AI actions.Figure 15. % of task closed using AI system indicator Success rate : This area of the dashboard indicates the percentage of successful AI executions across all AI systems. This data includes only ServiceNow AI actions.Figure 16. Success rate indicator Success rate summary : This area of the dashboard lists all the AI systems with successful executions and its details.Figure 17. Success rate summary indicator ## Creator skills indicators {#aict-value-tab__section_lwj_l2h_jhc} Highest instance usage : This area of the dashboard displays the highest percentage of instance usage. This data includes only ServiceNow AI actions.Figure 18. Highest instance usage indicator Highest skill usage : This area of the dashboard displays the highest percentage of assists usage by one skill. This data includes only ServiceNow AI actions.Figure 19. Highest skill usage indicator Total creator calls : This area of the dashboard displays the total calls for creator skills across the instance. This data includes only ServiceNow AI actions.Figure 20. Total creator calls indicator Accepted creator calls : This area of the dashboard displays the total accepted creator calls. This data includes only ServiceNow AI actions.Figure 21. Accepted creator calls indicator Skill satisfaction : This area of the dashboard displays the skill satisfaction by measuring both usage and approvals. This data includes only ServiceNow AI actions.Figure 22. Skill satisfaction indicator Designation with highest creator calls : This area of the dashboard displays the designation with the highest usage of creator skill. This data includes only ServiceNow AI actions.Figure 23. Designation with highest creator calls indicator Creator calls by skill : This area of the dashboard displays the number of creator calls by skills. This data includes only ServiceNow AI actions.Figure 24. Creator calls by skill indicator Creator calls by instance name : This are of the dashboard displays the number of creator calls by instance names. This data includes only ServiceNow AI actions.Figure 25. Creator calls by instance name indicator Creator calls by code environment : This area of the dashboard displays the most used code environment for creator skills. This data includes only ServiceNow AI actions.Figure 26. Creator calls by code environment indicator Creator call by title/designation : This area of the dashboard displays the number of creator calls by designations. This data includes only ServiceNow AI actions.Figure 27. Creator call by title/designation indicator