---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Tune your model

# Tune your model {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
On your model's overview in NLU Workbench, open the Tune your model phase to review and incorporate user utterances from the Expert Feedback
Loop.

## Summary usage {#nlu-tune-your-model__section_pdc_n2l_dwb}

The Tune your model phase on your model's overview takes you to the NLU Expert Feedback Loop feature, which collects data from Virtual Agent chat logs and provides it to you for feedback.  
Note:  
The ServiceNow® Store application NLU Workbench - Advanced Features must be installed to view Tune your model. The Virtual Agent plugin is also required.

When the Expert Feedback Loop has feedback waiting for your review, You have utterances that need feedback is highlighted on the card.

For more information, see [NLU Expert Feedback Loop](https://servicenow-prod.fluidtopics.net/QePBlbg_TxiRCdagCueKpA "Provide feedback on Virtual Agent chat log utterances to help the system continuously learn and to better predict user input.")