---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Reviewing your agentic AI assessment

# Reviewing your agentic AI assessment {#ariaid-title1}

Release version: Yokohama  
Updated September 18, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Reviewing your agentic AI assessment

This automated assessment evaluates potential impacts and provides actionable insights for implementing agentic AI within ServiceNow Otto for IT Service Management (ITSM) and Customer Service Management (CSM).
The assessment helps you understand readiness and remediation efforts before deploying agentic AI capabilities.
Show full answer Show less  

## How to Access and Use the Assessment

* Navigate to **Workspaces \> Now Assist Readiness Evaluation** and select the agenticAI assessment icon.
* Run the scheduled GenAI/AgenticAI Assessment jobs first to generate assessment results; otherwise, you will be prompted to run them.
* Review the consolidated findings on the **Summary** tab, which includes notes on ITSM and CSM, plus remediation estimates.
* Use the **Legends** button to understand remediation effort sizing and estimated timelines in development days.
* Drill down into specific assessment tabs for detailed insights. For ITSM, select a use case such as "Categorize Incidents" or "Generate change request plans." The CSM assessment does not require a use case selection.

## Assessment Details and Navigation

* Assessment questions vary by use case and module (ITSM vs CSM).
* Assessment data is stored in specific tables (Questions, Answers, Assessment, Assessment Run), accessible via the navigation filter.
* Visual indicators highlight issues:
  * **Non-blocker:** No action needed.
  * **Blocker:** Action required before implementation.
  * **Non-blocker warning:** Should be evaluated before implementation.
* Reports can be downloaded in PDF format from the Summary tab or individual assessments, including hyperlinks to specific records or tables for quick resolution.
* Hyperlinks open records or tables in separate browser tabs, enabling direct investigation and remediation without exporting reports.

## Post-Assessment Actions

After addressing issues identified in the assessment, rerun the scheduled jobs to update the assessment results and track improvements. This iterative approach helps ensure your agentic AI implementation is well-prepared and aligned with your use cases.  
This automated assessment process evaluates potential implementation impacts and provides actionable insights for agentic AI in ServiceNow Otto for IT Service Management (ITSM) and ServiceNow Otto for Customer Service Management (CSM).

Navigate to WorkspacesNow Assist Readiness Evaluation and select the agentic_AI assessment icon ![]() to review your agentic AI assessment.  
Note:  
Before viewing your agentic AI assessments, you must first have run the scheduled job to get the assessment results. If you haven't run your scheduled jobs, you are prompted to do so on an individual job level. For more information on running scheduled jobs, see [Run the GenAI/AgenticAI Assessment scheduled job](https://servicenow-prod.fluidtopics.net/bp1x1ZY1ZOd5iph5y0xpBg "Before you can view the agentic AI or Now Assist assessment results, you must first run the GenAI/AgenticAI Assessment scheduled job.").

The summary tab provides a consolidated summary of overall findings along with summarization and resolution notes for ITSM and CSM. The results shown are estimates. You should evaluate results provided by Now Assist Readiness Evaluation for accuracy and appropriateness for your use case.

To better understand the estimated remediation effort, select the Legends button. The legend shows the estimated remediation effort using sizing verbiage and colors, along with an estimated timeline of
remediation in development days.
Figure 1. Example of Legends estimated remediation effort sizing

After reviewing the summary, select the individual assessment tabs to review those specific assessments. For the Agentic AI - ITSM tab, you must first choose a use case from the Select Use Case drop-down menu: Categorize Incidents or Generate change request plans. The CSM page doesn't have any specific use cases to select. The questions for each assessment differ. For example, the questions and answers on the Agentic AI - ITSMCategorize Incidents assessment are different than the questions and answers on the Agentic AI - CSM assessment.  
Note:  
The assessments gather information from tables. To view any of the tables' available questions, answers, assessments, or assessment run successes or failures, search for the applicable table in the navigation filter:

* Questions \[sn_assess_question\] table
* Answers \[sn_assess_answer\] table
* Assessment \[sn_assess_assessment\] table
* Assessment Run \[sn_assess_assessment_run\] table

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For more information about how to search for tables in the navigation filter, see [Navigate directly to a table](https://www.servicenow.com/docs/access?context=t_NavigateDirectlyToATable&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).

The assessments include visual indicators to guide you on non-blocker and blocker results. The following list details the descriptions of the assessment's visual indicators:

* ![](): Non- blocker area and no further action needed.
* ![](): Blocker area and further action is needed to resolve issue before implementation.
* ![](): Non-blocker area warning, but the issue should be evaluated before implementation.

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You can select Download Report to export the entire agentic assessment report in PDF format from the Summary tab. The exported report still includes hyperlinks to the specific individual assessments. Selecting
Download Report on an individual assessment downloads only that report in PDF format. After selecting a hyperlink in the PDF, that record or table opens in a separate browser tab.  
Note:  
You don't have to select Download Report to work directly with the problematic records or tables found in the assessment. Each assessment includes hyperlinks to the records or tables that need attention. Selecting a hyperlink opens the record or table in a separate browser tab.
Figure 2. Example of the Agentic AI - ITSM assessment

After reviewing the assessment and making the suggested assessment changes, rerun your scheduled jobs to see how your results improve. For more information on rerunning a specific job or all jobs, see [Run the GenAI/AgenticAI Assessment scheduled job](https://servicenow-prod.fluidtopics.net/bp1x1ZY1ZOd5iph5y0xpBg "Before you can view the agentic AI or Now Assist assessment results, you must first run the GenAI/AgenticAI Assessment scheduled job.").

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