---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Security \& Privacy tab

# Security \& Privacy tab in AI Control Tower {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Security \& Privacy tab in AI Control Tower

The Security \& Privacy tab in AI Control Tower provides ServiceNow customers with a comprehensive dashboard to monitor and manage AI security metrics.
It helps track access issues, privileged and dormant AI agents, and visualizes relationships between ServiceNow Agents, agentic workflows, and tools.
Access to this tab depends on your entitlements for AI Control Tower Security and Privacy.
Show full answer Show less  

## Key Features

* **Dashboard Visualizations:** Includes charts detailing access issues, autonomous vs. supervised agentic tools, privileged AI agents, dormant AI systems, prompt injection, and offensive content metrics. You can drill down into each widget by selecting the charts for detailed data.
* **Access Issues:** Shows the proportion of AI agents with access problems that may prevent workflow completion. Direct creation of AI security tasks is available from the list view for quick remediation. Access requires the `snvsc.taskmanager` role.
* **Agentic Tools Breakdown:** Visualizes autonomous (self-driven) versus supervised (human-guided) tools, with filtering options such as AWS Bedrock when AWS is configured.
* **Privileged AI Agents:** Displays agents with elevated permissions necessary for critical workflows. Integration with AWS IAM Privileged Policy Checker is available if AWS is configured and the relevant skill is enabled.
* **Dormant AI Systems:** Highlights agents inactive for over 90 days to help reduce security risks. Dormant agents automatically trigger AI security tasks assigned to their owners for resolution.
* **Prompt Injection and Offensive Content:** Charts powered by Now Assist Guardian provide insights into prompt injection attempts and offensive content. These require enabling Now Assist Guardian in your instance.
* **Access Map:** A node-graph visualization tool showing relationships among ServiceNow agents, workflows, and tools. It helps investigate and resolve access issues, with filtering options and detailed warnings for problematic agents.
* **ServiceNow AI Insights:** Requires the Now Assist AICT Security Posture Summarizer skill. It summarizes positive security settings, areas needing attention, high-risk observations, and recommended actions to improve overall AI security posture.
* **ServiceNow AI Security Score:** Measures the health of AI assets based on access issues, privileged agents, and dormant systems. Customers can view contributing assets, their impact on the score, and mute assets if remediation poses risks.

## Practical Benefits

This tab enables ServiceNow customers to proactively monitor AI security, identify and resolve issues efficiently, and maintain a secure AI environment aligned with organizational policies. By leveraging visual insights, automated task creation, and detailed relationship mappings, customers can reduce risks associated with AI agents and workflows and improve their AI security posture.  
Review AI security metrics such as access issues, dormant and privileged AI agents, and map the relationships of your ServiceNow Agents, agentic workflows, and tools. Check your entitlements to determine whether you have access
to AI Control Tower Security and Privacy.

The Security \& Privacy tab of AI Control Tower offers a dashboard-based overview of your AI security metrics. The dashboard contains several visualizations detailing AI security metrics. In addition to tracking metrics the Security \& Privacy tab contains the access map, a tool that gives an node-graph visualization of the relationships between your ServiceNow Agents, agentic workflows, and tools. You can use the map to investigate the
relationships between your AI agents and workflows further.  
Note:  
You can drill down into the data on each widget by selecting the chart.

## Dashboard {#security-privacy-tab__section_m2h_zfq_xfc}

Access issues

:   The chart displays the proportion of AI Agents experiencing access issues to AI agents without any issues, and lists the top AI systems with access issues. Agents with access issues may be unable to complete their workflows
    due to the access issue. Hover over a portion of the chart to see the exact proportion and count of agents.

    You can create AI security tasks directly from the list view by selecting Create AI task. See all active AI security tasks in AI assets in the AI Task
    section. (Role required: sn_vsc.task_manager.)

    AI security tasks that are resolved and over 180 days old are archived. Archival days can be configured in system properties.

Autonomous vs. supervised agentic tools

:   The chart displays the proportion of autonomous (self-driven) to supervised (human-guided) agentic tools in use. Hover over a portion of the chart to see the exact proportion and count of
    agents.

    To show AWS agent metrics, filter the metrics by selecting AWS Bedrock in the provider dropdown list. You must have an AWS account configured for your instance. For more
    details, see [AI connections setup](https://servicenow-prod.fluidtopics.net/KKTJbrwPiYhvKqCEZotN6w "Explore the AI connections setup page and its features.").

Privileged AI Agents

:   The area chart shows AI agents with elevated permissions such as an agent with admin or security admin permissions that can perform critical actions. Some workflows require AI agents have elevated permissions to complete.
    Hover over a portion of the chart to see the exact number of privileged agents on that day.

    To show AWS agent metrics, filter the metrics by selecting AWS Bedrock in the provider dropdown list. You must have an AWS account configured for your instance and the Now
    Assist AiSP AWS IAM Privileged Policy Checker skill enabled. For more details, see [AI connections setup](https://servicenow-prod.fluidtopics.net/KKTJbrwPiYhvKqCEZotN6w "Explore the AI connections setup page and its features.") and [Activate a Now Assist skill](https://servicenow-prod.fluidtopics.net/efKlj1kqoDdobcTcoEehqw "Configure the triggers, settings, and display locations for Now Assist skills to enable GenAI capabilities across the ServiceNow AI Platform.").

    You can create AI security tasks directly from the list view by selecting Create AI task. See all active AI security tasks in AI assets in the AI Task
    section. (Role required: sn_vsc.task_manager.)

    AI security tasks that are resolved and over 180 days old are archived. Archival days can be configured in system properties.

Dormant AI systems

:   The area chart shows AI agents that have not been active for over 90 days. Review dormant AI agent permissions to reduce security risk. Hover over a portion of the chart to see the exact number of dormant AI systems for
    that day.

    To show AWS agent metrics, filter the metrics by selecting AWS Bedrock in the provider dropdown list. You must have an AWS account configured for your instance. For more
    details, see [AI connections setup](https://servicenow-prod.fluidtopics.net/KKTJbrwPiYhvKqCEZotN6w "Explore the AI connections setup page and its features.").

    When an AI agent becomes dormant, an AI security task is created automatically to streamline your workflow and quickly resolve issues. The AI security task is assigned to the agent's owner. See all
    active AI security tasks in AI assets in the AI Task section.

    AI security tasks that are resolved and over 180 days old are archived. Archival days can be configured in system properties.

Prompt injection
:   These charts show prompt injection data provided by Now Assist Guardian. To see data, enable Now Assist Guardian for your instance. For more details, see [AI Guardian analytics](https://servicenow-prod.fluidtopics.net/WbvYuU_DwB03lI8AGiz_3A "Monitor the performance of guardrails enabled through AI Guardian.").

Offensive content
:   These charts show offensive content data provided by Now Assist Guardian. To see data, enable Now Assist Guardian for your instance. For more details, see [AI Guardian analytics](https://servicenow-prod.fluidtopics.net/WbvYuU_DwB03lI8AGiz_3A "Monitor the performance of guardrails enabled through AI Guardian.").

## Access map {#security-privacy-tab__section_ay5_hnx_tfc}

The Access map displays a node map detailing the relationships of your ServiceNow® agents, agentic workflows, and tools. You can use the map to review these relationships, configure agent details, and resolve access issues. The map includes filters for both agents and agentic
workflows. You can open the access map by either navigating to AllAI Security and PrivacyAccess Map, or selecting the link in the dashboard.

If a warning icon appears on any agent, that agent has access issues. Select the warning icon to see details such as the workflow, agent, and tool associated with the access issue.

In Access issues, the User ID is the ID of the user who ran the agent.

## ServiceNow AI Insights {#security-privacy-tab__section_nfl_yzc_lhc}

ServiceNow AI Insights require that the Now Assist AICT Security Posture Summarizer skill is enabled. For more details, see [Activate a Now Assist skill](https://servicenow-prod.fluidtopics.net/efKlj1kqoDdobcTcoEehqw "Configure the triggers, settings, and display locations for Now Assist skills to enable GenAI capabilities across the ServiceNow AI Platform.").  
ServiceNow AI insights summarize positives and potential issues to remediate to improve your overall security posture of your instance.

* Positives -- Enabled settings and features that improve your security posture.
* Areas for Attention -- Low- to medium-risk items to resolve.
* High Impact Observations -- High-risk items to resolve.
* Actions -- Suggested action items to address Areas for Attention and High-Impact Observations.

## ServiceNow AI Security Score {#security-privacy-tab__section_w3b_11d_lhc}

The ServiceNow AI security score is a measure of the health of your ServiceNow AI assets in terms of access issues, privileged AI agents, and dormant AI systems.

AI assets impacting your score
:   To see more information about your score, select See details in the Security and Privacy tab. A list view shows the ServiceNow AI assets that are included in your AI security score calculation. Your
    score is the average of all ServiceNow AI assets listed.
:   You can exclude an asset from your score by selecting a row and selecting Mute. For example, you can mute an AI asset if you determine that remediating the asset's issue would be a risky change. {#security-privacy-tab__simpletable_nqz_1sl_mhc__stentry__2}

    | Column | Description |
    |-|-|
    | AI system | Name of the ServiceNow asset. |
    | Category | Type of issue, such as dormant AI system, privileged AI agent, or access issue. |
    | Provider | This is always ServiceNow. |
    | Score impact | The percentage impact to your AI security score. |
    | Date | Date the issue occurred. |
    | AI Task | The AI security task to remediate the issue, if applicable. |

    {#security-privacy-tab__simpletable_nqz_1sl_mhc}

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