--- sourceDocument: Yokohama Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Limitations in Document Intelligence # Limitations in Document Intelligence {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Limitations in Document Intelligence This document outlines the key limitations you should be aware of when using Document Intelligence and Now Assist in Document Intelligence on the ServiceNow platform. Understanding these constraints helps ensure effective use of document processing and extraction capabilities within your ServiceNow environment. Show full answer Show less ## Document Intelligence Limits * **Supported File Formats:** JPEG, PNG, and PDF files are supported for document processing. * **File Size:** Maximum allowed file size is 10 MB. * **Page Count Limits:** Up to 10 pages for JPEG and PNG documents, and up to 25 pages for PDFs per document task. * **Supported Languages:** Refer to the official list of languages supported by Document Intelligence for compatibility. * **Document Rotation:** Only 90-degree incremental rotations are supported for image orientation. * **Text Alignment and Character Size:** Text must be horizontally aligned with a minimum character size of 15 pixels. * **Character Support:** Only printed characters are supported, including standard Latin alphabets, numbers, accented characters, and a specified set of special symbols. * **Operation Mode:** Supports asynchronous processing. * **Throughput Limits:** Maximum of 2000 document tasks processed per instance per day. * **Field Limits:** Document extraction use cases can include up to 50 fields; document classification use cases support up to 30 fields. ## Now Assist in Document Intelligence Limits * **Supported File Formats:** For document extraction, only PDF files (digital or scanned) are supported; for document analysis, only Microsoft Word (.docx) files are supported. Encrypted files are not supported. * **File Size:** The maximum file size is 5 MB, also governed by the *com.glide.attachment.maxsize* system property. * **Page Count Limit:** Document tasks are limited to 15 pages per file. ## Practical Implications for ServiceNow Customers When implementing Document Intelligence or Now Assist in your ServiceNow environment, ensure your documents comply with these file format, size, and page count restrictions to avoid processing errors. Keep field limits in mind when designing extraction or classification use cases to optimize performance. For multilingual document processing, verify language support beforehand. Also, be aware of system property settings that may further impact file size limits. There are several important limitations to be aware of when you're using Document Intelligence. There are also some limitations with Now Assist in Document Intelligence that differ from the limitations in Document Intelligence. ## Document Intelligence limits {#hard-limits-in-doc-intel__section_lk1_s5c_mcc} The following table is a list of the important limitations in Document Intelligence.{#hard-limits-in-doc-intel__table_rfk_lpm_htb__entry__2} | Limit | Description | |-|-| | File formats | The supported file formats are JPEG, PNG, and PDF. | | File size limits | The file size limit is 10 MB. | | Page count limit per document task | Document Intelligence supports a 10-page count limit for JPEG and PNG. For PDFs, the page count limit is 25. | | Supported languages | For information on supported languages, see [Languages supported by Document Intelligence](https://servicenow-prod.fluidtopics.net/bOBjNuQ97uyjGXlcDzC67g "The Document Intelligence application provides support for documents in different languages."). | | Document rotation | Document Intelligence supports rotating in 90-degree increments. | | Text alignment | The text must be aligned horizontally within the document. | | Minimum character size | The minimum character size is 15 pixels. | | Character type | Document Intelligence supports only printed character types in a document. | | Character set | Document Intelligence detects the following characters: * a-z, A-Z, 0--9 * á à â ä ã å ß ç é è ê ë î ï í ñ ó ò ô ö õ ú ù ü û œ * Á À Â Ä Ã Å ẞ Ç É È Ê Ë Î Ï Í Ñ Ó Ò Ô Ö Õ Ú Ù Ü Û Œ * , : ; . ' \\ " ! ? ¿ ¡ + - \* ( ) \[ \] } { \& % @ # / \| \~ \^ \< \> \` ± = _ $ £ ¢ € {#hard-limits-in-doc-intel__ul_lls_l14_htb} | | Sync/async operations | Async | | Maximum number of document tasks processed per instance per day | The maximum number of document tasks processed per instance per day is 2000. | | Maximum number of fields per use case | The maximum number of fields per document extraction use case is 50. The maximum number of fields (categories) per document classification use case is 30. | [Table 1. Limits in Document Intelligence] {#hard-limits-in-doc-intel__table_rfk_lpm_htb} ## Now Assist in Document Intelligence limits {#hard-limits-in-doc-intel__section_hj4_fkl_ddc} The following table is a list of the important limitations in Now Assist in Document Intelligence that differ from the limitations in Document Intelligence.{#hard-limits-in-doc-intel__table_k33_mkl_ddc__entry__2} | Limit | Description | |-|-| | File formats | For document extraction, the supported file format is PDF. The PDF may include pages that are created from digital or scanned paper documents. For document analysis, the supported file format is docx (Microsoft Word document). Note: Encrypted files are not supported. | | File size limits | The file size limit is 5 MB. The file size limit is also determined by the com.glide.attachment.max_size system property. For more information, see [Configure attachment system properties](https://www.servicenow.com/docs/access?context=t_DisablingTheDragAndDropFeature&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US). | | Page count limit per document task | The page count limit is 15 pages per file. | [Table 2. Limits in Now Assist in Document Intelligence] {#hard-limits-in-doc-intel__table_k33_mkl_ddc} **Related concepts** * [Confidence scores](https://servicenow-prod.fluidtopics.net/yWTsGjjlTROPymGptm53Bg "A confidence score is a measurement (percentage) of how reliable DocIntel is in providing a recommendation for a field. The higher the score, the more reliable the recommendation.") * [Data normalization](https://servicenow-prod.fluidtopics.net/RgHsefrEzLIU0LwgtqKJsg "Certain types of data extracted from documents are converted into a standard format so that they appear the same across all fields.") * [Document Intelligence terminology](https://servicenow-prod.fluidtopics.net/yuPdcM1zr2AiUJ5~Ls_XjA#docintel-terminology "Before getting started with Document Intelligence (DocIntel), it's important to understand some key concepts used in the application.") * [Languages supported by Document Intelligence](https://servicenow-prod.fluidtopics.net/bOBjNuQ97uyjGXlcDzC67g "The Document Intelligence application provides support for documents in different languages.") **Related reference** * [Components installed with Document Intelligence](https://servicenow-prod.fluidtopics.net/DYyunM8vVjDHIHoN0yyV7g "Several types of components are installed with activation of the Document Intelligence plugin, including tables and user roles.") * [Data extraction modes](https://servicenow-prod.fluidtopics.net/wmLw765ccpyFl7AqzhFZzg "Extraction modes determine how the data is extracted in the document task and how the task is processed. The mode changes the behavior of the fields in the Document Intelligence workspace.") * [Document field statuses](https://servicenow-prod.fluidtopics.net/2biJ4QcheUKKwDrNvYAQfQ "The following is a list of the statuses for fields in DocIntel document tasks. These statuses apply to fields for both document classification and data extraction.") * [Document Intelligence forms](https://servicenow-prod.fluidtopics.net/5_0qq8qk~jOqHeVnryX8jg "Use forms to view and update Document Intelligence information.") * [Document Intelligence properties](https://servicenow-prod.fluidtopics.net/fhT5~56YUNPrTEzeEPh31g "Document Intelligence (DocIntel) system properties control the behavior of the Document Intelligence application.") * [Document Intelligence roles](https://servicenow-prod.fluidtopics.net/5EzRCUEQBBpVOOVyklb9EQ#document-intelligence-user-roles "Document Intelligence is installed with these roles.") * [Document task statuses](https://servicenow-prod.fluidtopics.net/2FAYrKPVns704k0CM3jPdQ "The following is a list of the statuses for DocIntel document tasks. These statuses apply to tasks for both document classification and data extraction.") * [Domain separation and Document Intelligence](https://servicenow-prod.fluidtopics.net/0ImLItHAVzGvlXah~~zacw "This domain separation overview relates to Document Intelligence. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.")