---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Testing and monitoring predictions

# Testing and monitoring predictions {#ariaid-title1}

Release version: Yokohama  
Updated May 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Evaluate the coverage and precision of your machine-learning (ML) solutions by testing them. Once deployed, track their performance over time. Improve predictions by using performance information to refine your
solutions.

## Testing solutions {#testing-reviewing-ml-solutions__section_mjw_dxj_ntb}

After your ML solutions are trained, you can call on the Predictive Intelligence API to make a solution prediction. Use the API to test the following solutions:

* [Test a classification solution prediction](https://servicenow-prod.fluidtopics.net/OC7~El2pp2ufhKnlrAXNBg "Once your machine-learning (ML) solutions are trained, you can call on the Predictive Intelligence API to make a solution prediction. In this example procedure, we use the REST API Explorer to test a classification solution prediction for incident categorization.")
* [Test a similarity solution prediction](https://servicenow-prod.fluidtopics.net/Lz7IwohX2hyp2xrikJ5kFw "Once your machine-learning (ML) solutions are trained, you can call on the Predictive Intelligence API to make a solution prediction. In this example procedure, we use the REST API Explorer application to test a similarity solution prediction for resolved incident recommendations.")
{#testing-reviewing-ml-solutions__ul_vvw_cyj_ntb}

## Monitoring predictions {#testing-reviewing-ml-solutions__section_igj_fxj_ntb}

For classification predictions, use the Prediction Results dashboard to track the coverage and
precision of predictions over time.

To learn how, see [Track classification prediction results over time](https://servicenow-prod.fluidtopics.net/pzoGfeYqmGVn57rXzCsJfQ "Use the Prediction Results dashboard to determine if classification solution predictions are improving over time. Identify solutions that need refining or retraining.").

## Prediction troubleshooting {#testing-reviewing-ml-solutions__section_owf_zs1_ttb}

For troubleshooting common issues with solution predictions, see the [Predictive Intelligence Common issues \[KB781893\]](https://support.servicenow.com/nav_to.do?uri=/kb?id=kb_article_view&sysparm_article=KB0781893) article
in the Now Support
Knowledge Base.