Managing disputes integrated with Mastercard
The integration of Mastercard APIs into Dispute Management enables you to resolve card disputes faster and more efficiently.
The Dispute Management workflow integrates with subflows that communicate with Mastercom, supporting an end-to-end dispute lifecycle from raising an initial dispute to final resolution. These subflows can help you meet Mastercard's chargeback deadlines and confirm successful dispute resolution.
This integration enables you to:
- Search for specific transactions
- Report fraudulent activity
- Create a Mastercard case
- Initiate chargebacks
- Get activities status and claim details updates
- Review pre-arbitration and arbitration actions
- Get pre-arbitration and arbitration response updates