--- sourceDocument: Australia Financial Services Operations sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Financial Services Operations ft:clusterId : - finso bundleId : - finso workflow : - Customer and Industry --- # Components installed with Personal Lines Claims # Components installed with Personal Lines Claims {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer Several types of components are installed with activation of the sn_ins_claim_pers plugin, including plugins, tables, and user roles. ## Plugins installed {#components-installed-personal-lines-claims__entry__2} | Plugin | Description | |-|-| | Customer Service \[com.sn_customerservice\] | Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications. | [Tabelle : 1. Plugins installed with the Personal Lines Claims application] ## Store applications installed {#components-installed-personal-lines-claims__section_pjv_qbz_hzb} {#components-installed-personal-lines-claims__table_qjv_qbz_hzb__entry__2} | Store application | Description | |-|-| | Financial Services Operations Core | Stores the customer data that is needed to make policy service requests. For more information, see [Financial Services Operations Core](https://servicenow-prod.fluidtopics.net/mk84aCKCg1Y5Y0XIg0VO2w "The Financial Services Operations (FSO) Core application provides a framework to enable financial institutions to organize and manage their data effectively to meet their business needs. This section introduces FSO Core and explains its purpose and key data design components."). | | Insurance Special Investigations | Insurance Special Investigations enables insurance carriers to route fraud investigation requests to SIU agents. Requests get routed via adjusters working on claim cases through workflows in the Personal Lines Claims application. | | Document Processor | Enables management of document services tasks that are used in insurance policy service cases. For more information, see [Integrating with Document Processor](https://servicenow-prod.fluidtopics.net/6Fep7Wnge3jAJALJFf6NQA "ServiceNow Financial Services Document Processor enables other Financial Services Operations applications to collect and verify documents that are used in workflows across these applications. You can submit documents for verification​, and request deferment​ or exception."). | | Playbooks for Customer Service Management | Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://www.servicenow.com/docs/access?context=customer-service-case-playbooks&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). | [Tabelle : 2. Store applications installed with the Personal Lines Claims application] {#components-installed-personal-lines-claims__table_qjv_qbz_hzb} ## Roles installed {#components-installed-personal-lines-claims__entry__17} | Role title \[name\] | Description | Contains roles | |-|-|-| | Personal Lines Claims ||| | Personal Lines Claims admin \[sn_ins_claim_pers.admin\] | * Grant Personal Lines Claims roles * Delete Personal Lines Claims cases and tasks * Configure Personal Lines Claims application * Create and modify Personal Lines Claims service definitions * Has read, write, and create access to Personal Lines Claims policy or case data {#components-installed-personal-lines-claims__ul_oh5_rnw_c5b} | * decision_table_admin * sn_bom.service_definition_admin * sn_ins_claim_pers.manager * sn_ins_claim_pers.auto_processor * sn_ins_siu.viewer * sn_doc_processor.admin * sn_ins_claim_pers.auto_adjuster {#components-installed-personal-lines-claims__ul_qkd_yqp_y5b} | | Personal Lines Claims manager \[sn_ins_claim_pers.manager\] | * Views the Personal Lines Claims dashboard * Uses Process Mining for Personal Lines Claims processes {#components-installed-personal-lines-claims__ul_p2h_czr_bvb} | * sn_ins_claim_pers.auto_adjuster * sn_ins_claim_pers.auto_processor * pa_viewer {#components-installed-personal-lines-claims__ul_olj_2zr_bvb} | | Personal Lines Claims adjuster \[sn_ins_claim_pers.auto_adjuster\] | * Evaluates the personal auto claim details based on assigned adjuster tasks, and settles claims * Views the status of personal auto claim cases * Creates and edits ad-hoc tasks {#components-installed-personal-lines-claims__ul_vhy_3sf_25b} | * sn_customerservice.case_contributor_viewer * sn_doc_processor.agent * sn_bom.adjuster * sn_bom.service_viewer * sn_sla_definition_read * sn_bom.viewer * sn_bom.auto_ins_policy_viewer * sn_ins_claim_pers.auto_processor * sn_customerservice.csm_workspace_user {#components-installed-personal-lines-claims__ul_pbx_5rp_y5b} | | Personal Lines Claims processor \[sn_ins_claim_pers.auto_processor\] | * Submits personal auto claim details, and creates and edits ad-hoc tasks * Views the status of personal auto claim cases * Closes a claim * Records interactions | * sn_customerservice.case_contributor_viewer * sn_ins_claim.profile.writer * sn_ins_claim.payment_reader * sn_ins_claim.reserve_reader * sn_ins_claim.fraud_score_reader * sn_ins_claim.injury_writer * sn_ins_claim.property_writer * sn_bom.auto_ins_policy_viewer * sn_ins_claim.coverage_writer * sn_bom.b2c_agent * sn_ins_claim.participant_writer * sn_ins_claim.policy_snapshot_reader * sn_ins_claim.summary_page_read {#components-installed-personal-lines-claims__ul_ull_2sp_y5b} | | Personal Lines Claims viewer \[sn_ins_claim_pers.auto_viewer\] | Views personal auto claim cases and related data. | * sn_bom.ref_data_viewer * sn_bom.service_definition_read * sn_bom.customer_data_viewer * sn_bom.auto_ins_policy_viewer * sn_ins_claim_pers.auto_viewer {#components-installed-personal-lines-claims__ul_rnz_pbq_y5b} | | Personal Lines Claims FNOL representative \[sn_ins_claim_pers.fnol_representative\] | Create and track personal claim cases for policies managed by them. | * sn_customerservice.case_contributor_viewer * sn_bom.service_viewer * sn_sla_definition_read * sn_bom.customer_data_viewer * sn_bom.auto_ins_policy_viewer * sn_customerservice.consumer_contributor * sn_customerservice.csm_workspace_user * sn_customerservice.account_contributor * sn_bom.fnol_representative {#components-installed-personal-lines-claims__ul_gc4_vbq_y5b} | | Insurance Special Investigations ||| | Insurance Special Investigations admin \[sn_ins_siu.admin\] | * Grant insurance special investigations roles * Delete special investigations cases and tasks * Configure Insurance Special Investigations application * Create and modify special investigations service definitions * Has read, write, and create access to special investigations case data {#components-installed-personal-lines-claims__ul_f34_knw_c5b} | * sn_bom.service_definition_admin * sn_ins_siu.agent {#components-installed-personal-lines-claims__ul_yqs_z3g_cvb} | | Insurance Special Investigations agent \[sn_ins_siu.agent\] | Submits evaluation on SIU tasks that are associated with a case. | * sn_ins_claim.property_reader * sn_ins_claim.payment_reader * sn_ins_claim.reserve_reader * sn_ins_claim.fraud_score_reader * sn_ins_claim_cml.auto_viewer * sn_bom.b2b_agent * sn_ins_claim.coverage_reader * sn_ins_claim_pers.auto_viewer * sn_bom.b2c_agent * sn_ins_claim.participant_reader {#components-installed-personal-lines-claims__ul_rd5_cjg_cvb} | | Insurance Special Investigations viewer \[sn_ins_siu.viewer\] | View special investigation cases and related data. | | [Tabelle : 3. Roles installed with the Personal Lines Claims application] ## Tables installed {#components-installed-personal-lines-claims__entry__48} | Table | Description | |-|-| | Personal Lines Claims || | Personal Auto Claim Case \[sn_ins_claim_pers_auto_service\] | Stores information about personal claim cases. This table extends the Personal Claim Base \[sn_ins_claim_pers_base\] table. | | Personal Auto Claim Task \[sn_ins_claim_pers_auto_task\] | Stores information about all personal claims tasks for all personal claims cases. | | Personal Auto Claim Adjuster Task \[sn_ins_claim_pers_auto_adj_task\] | Stores information about tasks related to the adjuster persona for personal claims. | | Personal Claim Base sn_ins_claim_pers_base | Extends the Claim Base \[sn_bom_claim_base\] table. | | Property Incident \[sn_ins_claim_pers_auto_incident\] | Stores information about property incident details for personal claims cases. This table extends the Claim Incident \[sn_ins_claim_property\] table from Insurance Claims Core. | | Insurance Special Investigations || | SIU Task sn_ins_siu_task | Stores information about tasks related to the Special Investigation Unit department for all claims cases. | [Tabelle : 4. Tables installed with the Personal Lines Claims application]