---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Resolving disputes with Visa

# Managing disputes integrated with Visa {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

To optimize the card dispute process, the playbook integrates with subflows that communicate with Visa, supporting an end-to-end dispute lifecycle from raising an initial dispute to final resolution. These subflows can help you meet Visa's chargeback deadlines and ensure successful dispute resolution.  
This integration enables you to:

* Conduct cardholder purchase inquiries
* Search for specific transactions
* Link associated transactions
* Report fraudulent activity
* Create a Visa case
* Initiate chargebacks
* Submit dispute questionnaires
{#work-on-a-dispute-case-integrated-with-visa__ul_ctk_kzy_m2c}
* **[About pre-arbitration and arbitration](https://servicenow-prod.fluidtopics.net/zVTzwrPROhL4ODW5xtZjFA)**   
  The Card dispute playbook integration with Visa supports pre-arbitration and arbitration workflows. Initiate pre-arbitration and arbitration workflows to resolve unresolved disputes between issuers and acquirers.
* **[Processing a dispute case with the Card Dispute Transaction playbook](https://servicenow-prod.fluidtopics.net/Cvh~iZDV63UkYdsvDQl0bg)**   
  On the Processing tab of the card disputes playbook, all disputed transactions in a card dispute case are displayed on a dashboard. The tab also provides transaction information such as dispute amount, transaction date and time, merchant, transaction state, current activity, and activity SLA.