---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# View dispute status in portal

# View the status of a request using the dispute tracker {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Track the progress of card disputes case requests using the dispute tracker.

## Vorbereitungen

Role required: sn_customerservice.consumer or sn_customerservice.customer

## Prozedur

1. In the Customer or Consumer Service Portal header, click RequestsAll Requests.
2. In the My Lists filter, click My Requests.
3. Click a case in the Cases list.
4. Check the status of the disputed case, view the list of disputed transactions, and review the submitted documents in the dispute tracker.
{#view-the-status-of-a-request__steps_izh_4fl_bcc}