---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Unsupported features in Dispute Management

# Unsupported features in Dispute Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Learn about features in Dispute Management that are currently not supported.

[Review chargeback response and decide on pre-arbitration or arbitration](https://servicenow-prod.fluidtopics.net/aiLZAoGZ0gnIzjPynt1tYw "Review second presentment for the chargeback and initiate pre-arbitration or arbitration, as required for the dispute workflow of the Chargeback stage. For Mastercard transaction chargeback, you can skip raising the pre-arbitration and directly raise the arbitration request.")
:   After submitting a Mastercard pre-arbitration request and waiting for a response, you currently cannot skip the wait period and escalate directly to arbitration.