---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Report fraud

# Report fraud to card network {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Report potential fraud on a transaction to a card network.

## Vorbereitungen

Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector{#report-fraud-mc__dispute-agent-connector-role-prereq-reuse}

## Prozedur

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Select the lists icon (![lists icon]()).
3. In the Lists tab under Card disputes service cases, open the case list.
   * For your assigned cases, select Assigned to me.
   * For all dispute cases, select All.
   {#report-fraud-mc__choices_xtc_cfz_25b}
4. In the list, select which case you want to work on.  
   If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
5. Select the Playbook tab.
6. In the Processing tab, select the transaction ID.
7. Select the Report fraud to card network task in Dispute Workspace.
8. On the form, fill in the required fields and any other related information that you have gathered.
9. **Wahlweise:** Select Add file to attach supporting documents to the task.  
   Hinweis:  
   You must upload a single `.zip` file whenever you submit documents to Mastercard. For more information, see [Mastercard document requirements](https://servicenow-prod.fluidtopics.net/OCcvXWSWkiAUOc7qNKHWDg "Learn about Mastercard requirements for dispute supporting documents and images.").
10. Select Submit fraud.  
    Hinweis:  
    If an error message displays in the Activity stream, the Submit fraud button displays again to retry.
11. Select Close task.

## Ergebnisse

Depending on the policy rule, the transaction moves to the next task. The following tasks are displayed based on the policy rule.  
{#report-fraud-mc__table_yvx_ggs_bgc__entry__2}

| Policy | Outcome |
|-|-|
| Immediate provisional credit (IPC) | [Reverse provisional credit](https://servicenow-prod.fluidtopics.net/JkI7VQ2a86auxdclpEu0Rg "Reverse the temporary credit issued by the bank to the card holder.") or [Convert provisional credit to final credit](https://servicenow-prod.fluidtopics.net/Ve~cxxGc2BhxHDS1hrBCiw "Convert the provisional credit that was issued previously to a customer to a final credit issuance.") |
| Immediate final credit (IFC) | [Provide final credit to customer](https://servicenow-prod.fluidtopics.net/C~LiHlbQIFHOXL~uSPtNgQ "Issue immediate final credit to the card holder.") |
| No credit | [Alert merchant regarding dispute](https://servicenow-prod.fluidtopics.net/ENesdX~TC4EGFPheDZYjWQ "Review merchant response regarding the dispute. The merchant can choose to resolve the disputed transaction or decline to resolve, during the investigation stage.") |
|   |   |
[Tabelle : 1. Task outcome based on the policy]

{#report-fraud-mc__table_yvx_ggs_bgc}