---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Create a commercial claim case

# Create a commercial claim case {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

A first-notice-of-loss representative or processor can begin the claim process by
initiating a commercial claim case on behalf of your customer.

## Vorbereitungen

Role required: sn_ins_claim_cml.fnol_representative or
sn_ins_claim_cml.auto_processor

## Prozedur

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Select the lists icon (![lists icon]()).
3. Create a case from the commercial auto claim cases list or an interaction record.

   | Option | Steps |
   | Commercial auto claim case from the commercial auto claim case list | 1. In the Lists tab, under Commercial auto claim cases, click All. 2. Select New. |
   | Commercial auto claim case from an interaction record | 1. In the Lists tab, under Interactions, click My Interactions. 2. Open the required interaction record for the customer. 3. Select Create Case. For information on how to create an interaction, see [Create an interaction](https://www.servicenow.com/docs/access?context=create-interactions&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US). |
   |-|-|

4. In the Create a new case dialog box, select Commercial auto policy report claim.
5. Select Create.
6. On the form, fill in the required fields and any other related information that you've gathered from the customer.
7. **Wahlweise:** In the Work notes field, enter any comments that are related to your findings.  
   Manually posted comments and system-generated work notes add to the Activity stream for the claim case.
8. Select Save.

## Ergebnisse

A commercial claim case is created in the New state and the workflow is triggered. The case is assigned to an assignment group based on the defined assignment rules.

## Nächste Maßnahme

As a claim processor, you can assign the case to yourself and start working on it. For more information, see [Process a commercial claim](https://servicenow-prod.fluidtopics.net/2cp9anPQZSG2QGk6kFOIMg "A processor can initiate a claim, review a claim to verify it and after an adjuster’s evaluation, complete fulfillment tasks and close a claim.").