---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Configure intake questionnaire

# Configure additional questions for dispute intake {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure the questionnaire that appears for dispute agents or
account holders when they
initiate a dispute.

## Vorbereitungen

Role required: `admin` and `sn_bom_credit_card.admin`.

## Prozedur

1. Navigate to AllSystem DefinitionTables.
2. Search for the Event Inquiry application.  
   The Event Inquiry application stores all questions and automates the intake process, which helps gather detailed information for specific requests. For more information, see [About dispute intake](https://servicenow-prod.fluidtopics.net/bsjGWaYV2R8i4XxIEJD0eQ "The dispute intake process is designed to capture the relevant information required for capturing dispute details. This can be through the customer or consumer service portal, agent workspace, or via Disputes intake via Virtual Agent."). Within this application, you will find two tables:
   * Intake Form \[sn_evnt_inq_qtn\]
   * Intake Form Label \[sn_evnt_inq_question\]
   {#configuring-additional-questions-for-dispute-intake__ul_n25_211_fdc}
3. Select the Intake Form Label table.
4. Select Show List from the Related Links section.
5. Search for `is_cardholder_denies_authorizing_ind` within the Column name field to demonstrate how the table works.  
   You will see two Table name entries within the Intake Form Label table:
   * The label tied to the Dispute Intake table appears to the dispute agent from the Financial Services Workspace.
   * The label tied to the Cardholder Dispute Intake table appears to the cardholder during intake on the portal.

   {#configuring-additional-questions-for-dispute-intake__ul_z4p_jb1_fdc}

   This example lets you change the wording for different users but keeps both labels connected to the same column, `is_cardholder_denies_authorizing_ind`, in this case.
6. Select New to add new labels for questionnaire.
7. Complete the required fields for the new label and select Submit.