---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Components installed with Individual Life Claims

# Components installed with Individual Life Claims {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Several types of components are installed with the activation of the Individual Life Claims application.

## Plugins installed {#components-installed-individual-life-claims__section_jpv_b3b_qbc}

{#components-installed-individual-life-claims__table_z4c_c4b_qbc__entry__2}

| Plugin | Description |
|-|-|
| Customer Service \[com.sn_customerservice\] | Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications. |
[Tabelle : 1. Plugins installed with the Individual Life Claims application]

{#components-installed-individual-life-claims__table_z4c_c4b_qbc}

## Store applications installed {#components-installed-individual-life-claims__section_pbl_c3b_qbc}

{#components-installed-individual-life-claims__table_rbz_3nb_qbc__entry__2}

| Store application | Description |
|-|-|
| Financial Services Operations Core | Stores the customer data that is needed to make policy service requests. For more information, see [Financial Services Operations Core](https://servicenow-prod.fluidtopics.net/mk84aCKCg1Y5Y0XIg0VO2w "The Financial Services Operations (FSO) Core application provides a framework to enable financial institutions to organize and manage their data effectively to meet their business needs. This section introduces FSO Core and explains its purpose and key data design components."). |
| Playbooks for Customer Service Management | Provides a way to visualize business process workflows in a simple, task-oriented view, enabling consistent responses to commonly encountered situations. For more information, see[Playbook capabilities](https://www.servicenow.com/docs/access?context=customer-service-case-playbooks&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). |
[Tabelle : 2. Store applications installed with the Individual Life Claims application]

{#components-installed-individual-life-claims__table_rbz_3nb_qbc}

## Roles installed {#components-installed-individual-life-claims__section_ogp_d3b_qbc}

{#components-installed-individual-life-claims__table_um5_yjb_qbc__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Individual Life Claims Admin \[sn_ins_claim_indl.admin\] | This role gives access to all Individual Life claim operations data, plus admin privileges. | * sn_ins_siu.viewer * sn_bom.service_definition_admin * decision_table_admin * sn_ins_claim_indl.dbn_adjuster * sn_ins_claim_indl.manager * sn_doc_processor.admin {#components-installed-individual-life-claims__ul_cmg_hkb_qbc} |
| Individual Life Claims Death Benefit Adjuster \[sn_ins_claim_indl.dbn_adjuster\] | This role gives access to all Individual Life Death Benefit Claim adjuster operations data. | * sn_bom.viewer * sn_sla_definition_read * sn_customerservice.csm_workspace_user * sn_customerservice.case_contributor_viewer * sn_doc_processor.agent * sn_bom.adjuster * sn_bom.agent * sn_bom.indiv_life_policy_viewer {#components-installed-individual-life-claims__ul_zht_pkb_qbc} |
| Individual Life Claims Death Benefit Viewer \[sn_ins_claim_indl.dbn_viewer\] | This role gives read access to all Individual Life Death Benefit Claim operations data. | * sn_bom.service_definition_read * sn_bom.viewer * sn_bom.ref_data_viewer * sn_bom.customer_data_viewer * sn_bom.indiv_life_policy_viewer {#components-installed-individual-life-claims__ul_gv2_xkb_qbc} |
| Individual Life Claims First-Notice-of-Loss (FNOL) Representative \[sn_ins_claim_indl.fnol_representative\] | This role gives access to request an Individual Life Claim. | * sn_bom.indiv_life_policy_viewer * sn_sla_definition_read * sn_customerservice.account_contributor * sn_bom.fnol_representative * sn_bom.customer_data_viewer * sn_customerservice.csm_workspace_user * sn_customerservice.case_contributor_viewer * sn_customerservice.consumer_contributor {#components-installed-individual-life-claims__ul_rgt_pmb_qbc} |
| Individual Life Claims Manager \[sn_ins_claim_indl.manager\] | This role is for managing reports and dashboards, as well as approving reserves and payments above the adjuster limit. | sn_ins_claim_indl.dbn_adjuster |
[Tabelle : 3. Roles installed with Individual Life Claims application]

{#components-installed-individual-life-claims__table_um5_yjb_qbc}

## Tables installed {#components-installed-individual-life-claims__section_kl3_23b_qbc}

{#components-installed-individual-life-claims__table_ift_g3b_qbc__entry__2}

| Table | Description |
|-|-|
| Individual Death Claim \[sn_ins_claim_indl_death_case\] | Stores information about the individual death claims. This table extends the Claim Base \[sn_bom_claim_case\] table. |
| Related Death Policy Claim \[sn_ins_claim_indl_rel_death_case\] | Stores information about the related death claims from each policy that is attached to the customer. |
| Individual Death Claim Task \[sn_ins_claim_indl_death_task\] | Stores information about all the individual death claims tasks for all the individual life claims. This table extends the Financial Task \[sn_bom_task\] table. |
[Tabelle : 4. Tables installed with the Individual Life Claims application]

{#components-installed-individual-life-claims__table_ift_g3b_qbc}