---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# WSUD signing email not sent to customer

# WSUD signing email not sent to customer {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

This reference topic provides troubleshooting steps to resolve a Written Statement for Unauthorized Debit (WSUD) not being emailed to a customer during ACH dispute intake.

## Condition

No email is sent to the customer for signing the document.  

## Cause {#wsud-signing-email-not-sent-to-customer__cause_zhh_1ld_jhc}

The consumer/contact record may have an invalid or missing email address.

## Remedy

### Prozedur

1. Verify that the Consumer/Contact record has a valid email address.
2. If the email address is missing or invalid:
   1. Close the current case.
   2. Update the contact with a valid email address.
   3. Recreate the case to trigger the email and document generation process again.
   {#wsud-signing-email-not-sent-to-customer__substeps_rtk_lgd_jhc}

## Alternate remedy - manually send an email link {#wsud-signing-email-not-sent-to-customer__remedy_mcv_qgd_jhc}

### Prozedur

Manually send the signing link to the consumer's or contact's email address: `http://<BASE URL>/<PORTAL>?id=ticket&table=sn_doc_task&sys_id=<SYS ID>&view=<PORTAL>`  
* \<BASE_URL\>: Instance domain (for example, `https://mycompany.service-now.com`)
* \<PORTAL\>: Portal name (csp or csm only)
* \<SYS_ID\>: Unique record ID of the document task
{#wsud-signing-email-not-sent-to-customer__ul_zvt_xgd_jhc}