---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Customize the Virtual Agent topic

# Customize the Virtual Agent topic in Disputes intake via Virtual Agent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Review and modify the Virtual Agent topic in Disputes intake via Virtual Agent. Learn how the conversation workflow functions, and modify it for your own needs.

## Vorbereitungen

Set the application scope in your instance to Financial Services Card Operations.

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

Disputes intake via Virtual Agent contains a Virtual Agent topic called Report a dispute. Review this topic to understand how the Virtual Agent assistant creates dispute cases and collects information from the customer.

## Prozedur

1. Navigate to AllConversational InterfacesVirtual AgentDesigner.
2. In the Search field, search for Report a dispute.
3. Select Report a dispute in the topic list.

## Nächste Maßnahme

Review and modify the workflow for your business needs.
**Zugehörige Konzepte**   

* [Form Data Collector](https://servicenow-prod.fluidtopics.net/7pYn5vzjCN26HlvMnat5yw "Learn about the Form Data Collector. This application is used to assist with populating case form fields during a customer's interaction with a Virtual Agent chatbot.")  
**Zugehörige Informationen**   

* [Assistant Designer interface reference](https://www.servicenow.com/docs/access?context=vad-reference&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US)