---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Signature activity and WSUD task issues

# Customer Signature Required activity not displaying or WSUD verification task not getting generated {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

This reference topic provides troubleshooting steps to resolve the Customer Signature Required activity not appearing in the playbook. It also resolves the Written Statement for Unauthorized Debit
(WSUD) document verification task not being generated.

## Condition

The Customer Signature Required activity doesn't display in the playbook, or the WSUD document verification task isn't generated.  

## Remedy

### Prozedur

1. Verify that a dispute was created for at least one Debit transaction.
2. Ensure the [Dispute Rules Content Pack for Nacha](https://servicenow-prod.fluidtopics.net/KFbY6vlGbzW7mT89TEO0ew "The ServiceNow Dispute Rules Content Pack for Nacha application provides your agents with a central reference for automated clearing house (ACH) return reason codes and the logic used to determine them, based on Nacha operating guidelines.") is installed.
3. Verify whether the reason code is eligible for WSUD.
4. Confirm that a Contact was provided while creating the case for an Account.