---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Supporting information for Now Assist for FSO

# Supporting information for Now Assist for Financial Services Operations (FSO) {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Get a quick overview of the important information that is related to the Now Assist for Financial Services Operations (FSO) application.

## Supported versions {#supporting-information-for-now-assist-for-financial-services-operations-fso__section_ijj_zcj_mbc}

Now Assist for FSO is supported starting with the
Xanadu release.

## Supported user interfaces {#supporting-information-for-now-assist-for-financial-services-operations-fso__section_uj5_zcj_mbc}

The Now Assist for FSO application includes the skills that are listed in the following table.
{#supporting-information-for-now-assist-for-financial-services-operations-fso__table_n13_4fj_mbc__entry__2}

| Interface | Skill |
|-|-|
| Financial Services Workspace | * Case summarization * Disputes intake via Virtual Agent {#supporting-information-for-now-assist-for-financial-services-operations-fso__ul_k4p_qgx_qdc} |
| Core UI | Case summarization |
| Customer 360 workspace and Interaction workspace in Agentic Contact Center for Banking | * Customer profile summarization * Customer context summarization {#supporting-information-for-now-assist-for-financial-services-operations-fso__ul_mmc_kf5_m3c} |
| Portal | Disputes intake via Virtual Agent |
[Tabelle : 1. Now Assist for FSO supported interfaces]

{#supporting-information-for-now-assist-for-financial-services-operations-fso__table_n13_4fj_mbc}

## Application information {#supporting-information-for-now-assist-for-financial-services-operations-fso__section_ng1_bdj_mbc}

Activate the Now Assist for FSO store app (sn_fso_gen_ai) to use the skills included in the application.  
This store app has the following dependencies:

* Financial Services Operations Core (sn_bom)
* Now Assist for Platform (sn_genai_platform)
* Form Data Collector (sn_con_frm_dt_coll)
{#supporting-information-for-now-assist-for-financial-services-operations-fso__ul_gpn_gyj_mbc}  
Activate the applications in the following order:

1. Now Assist for Platform (sn_genai_platform)
2. Financial Services Operations Core (sn_bom)
3. Financial Services Card Operations (sn_bom_credit_card)
4. Now Assist for FSO (sn_fso_gen_ai)

{#supporting-information-for-now-assist-for-financial-services-operations-fso__ol_wzl_hyj_mbc}  
Hinweis:  
Form Data Collector is activated as part of Now Assist for FSO.
**Zugehörige Tasks**   

* [Configure case summarization in Now Assist for Financial Services Operations (FSO)](https://servicenow-prod.fluidtopics.net/tVfJdFlnGt4msHtREGZ3_w "If you have the admin role, you can configure the Now Assist for Financial Services Operations (FSO) application so that your agents can use case summarization skills in Financial Services Workspace and Core UI.")
* [Configure Disputes intake via Virtual Agent in Now Assist for Financial Services Operations (FSO)](https://servicenow-prod.fluidtopics.net/mlmCYJTG9c2OGIeskjR8pQ "If you have the admin role, you can configure Disputes intake via Virtual Agent in Now Assist for Financial Services Operations (FSO). This provides a conversational experience for your customers to submit card disputes.")