About pre-arbitration and arbitration
The Card dispute playbook integration with Visa supports pre-arbitration and arbitration workflows. Initiate pre-arbitration and arbitration workflows to resolve unresolved disputes between issuers and acquirers.
Hinweis:
In the playbook, the term “case filing” is used to refer to submitting an arbitration case to Visa.
Workflows
An appeal can also be created by the issuer or acquirer if either party isn’t satisfied with the arbitration ruling from Visa.
Pre-arbitration and arbitration follow one of two workflows:
| Workflow name | Dispute category | Initiated by |
|---|---|---|
| Collaboration |
|
Issuer |
| Allocation |
|
Acquirer |