---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Submit a fraud case request

# Submit a fraud case request {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Collect all required information and documents from the customer and submit the fraud case request to the back-office agents so that you
can begin the fulfillment process.

## Vorbereitungen

Role required: sn_bom_fraud.agent

## Prozedur

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Select the lists icon (![lists icon]()).
3. On the Lists tab, under Fraud cases, select All
4. Select New.
5. From the Create case dialog that appears, select a fraud type and select Create.  
   A new fraud case is created.
6. Fill in any necessary information that is related to the case.  
   Hinweis:  
   Each fraud case form has a different set of fields that are based on the selected fraud type.
7. Select Save.
8. **Wahlweise:** Navigate to ConfigureRelated ListsDocument Verification Tasks, to collect customer documents, if any.  
   For a card fraud by alert, you have tasks to review the alerts and take required actions.
9. Select Submit.
{#submit-a-fraud-service-request-as-card-fraud-by-alert__steps_bgy_zq4_dwb}

## Ergebnisse

* A fraud case is created in the New state and the workflow is triggered.
* The case is assigned to an assignment group that is based on the defined assignment rules.
{#submit-a-fraud-service-request-as-card-fraud-by-alert__ul_pr2_mcx_dwb}