---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Create a case with Virtual Agent intake

# Create a case with Disputes intake via Virtual Agent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Disputes intake via Virtual Agent streamlines the card dispute submission process for cardholders by providing a chat interface.

The Disputes intake via Virtual Agent skill in the Now Assist for Financial Services Operations (FSO) application gathers the case information from the customer's responses, and presents dispute questionnaire questions to the customer in conversational language.

To create a new dispute case using Disputes intake via Virtual Agent, see [Submit a dispute case with Disputes intake via Virtual Agent](https://servicenow-prod.fluidtopics.net/Nc8p3Mx_2BRJqQavMqhIkQ "Create a new dispute case using the Disputes intake via Virtual Agent skill in the Now Assist for Financial Services Operations (FSO) application. Customers can interact with a Virtual Agent chat, which collects and infers details from customer responses.").