---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Unable to sign or submit the WSUD document

# Unable to sign or submit the WSUD document {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

This reference topic provides troubleshooting steps to resolve a customer or contact being unable to sign or submit the Written Statement for Unauthorized Debit (WSUD) document.

## Condition

A Customer or Contact can view the document after selecting Sign document in the playbook but is unable to sign or submit the document.  

## Cause

The Signature Pad plugin (com.snc.signaturepad) isn't installed or is inactive.

## Remedy

### Prozedur

1. Verify the Signature Pad plugin is installed and active.
2. Ask the customer or contact to reopen the document after activating the plugin.