--- sourceDocument: Australia Financial Services Operations sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Financial Services Operations ft:clusterId : - finso bundleId : - finso workflow : - Customer and Industry --- # Components installed with Business Operations # Components installed with Financial Services Business Deposit Operations {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer Several types of components are installed with installation of the Financial Services Business Deposit Operations application, including tables, user roles, and scheduled jobs. The application also installs related plugins and store applications if they aren't already installed. Hinweis: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). ## Plugins installed {#installed-with-business-deposit-ops__section_dr4_2sw_llb} {#installed-with-business-deposit-ops__table_qdc_ksw_llb__entry__2} | Plugin | Description | |-|-| | Customer Service \[com.sn_customerservice\] | Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications. | [ ] {#installed-with-business-deposit-ops__table_qdc_ksw_llb} ## Store applications installed {#installed-with-business-deposit-ops__section_fvr_gtw_llb} {#installed-with-business-deposit-ops__table_ulz_4tw_llb__entry__2} | Store application | Description | |-|-| | Financial Services Operations Core | Stores the customer data that is needed to make deposit service requests. For more information, see [Financial Services Operations Core](https://servicenow-prod.fluidtopics.net/mk84aCKCg1Y5Y0XIg0VO2w "The Financial Services Operations (FSO) Core application provides a framework to enable financial institutions to organize and manage their data effectively to meet their business needs. This section introduces FSO Core and explains its purpose and key data design components."). | | Document Processor | Enables management of document services tasks that are used in Financial Services Business Deposit Operations workflows. For more information, see [Integrating with Document Processor](https://servicenow-prod.fluidtopics.net/6Fep7Wnge3jAJALJFf6NQA "ServiceNow Financial Services Document Processor enables other Financial Services Operations applications to collect and verify documents that are used in workflows across these applications. You can submit documents for verification​, and request deferment​ or exception."). | | Playbooks for Customer Service Management | Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://www.servicenow.com/docs/access?context=customer-service-case-playbooks&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). | | CSM Contributor User | Enables middle office teams to create cases for customer requests. For more information, see [CSM Contributor User](https://www.servicenow.com/docs/access?context=config-contributor-user&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) [Configure Contributor Users](https://www.servicenow.com/docs/access?context=config-contributor-user&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). | [ ] {#installed-with-business-deposit-ops__table_ulz_4tw_llb} ## Roles installed {#installed-with-business-deposit-ops__section_wly_yyh_wdb} {#installed-with-business-deposit-ops__table_u1t_gb1_wdb__entry__3} | Role title \[name\] | Description | Contains roles | |-|-|-| | Deposit admin \[sn_bom_deposit_b2b.admin\] | Application-specific system administrator role for deposit operations that can: * Grant deposit operations roles * Delete deposit service cases and tasks * Configure the deposit operations application * Create and modify deposit service definitions * Read, write, and create access to deposit data {#installed-with-business-deposit-ops__ul_kjh_zh2_gmb} | * sn_bom.service_definition_admin * sn_bom_deposit_b2b.agent * sn_bom_deposit_b2b.manager {#installed-with-business-deposit-ops__ul_qbv_rny_rnb} | | Deposit agent \[sn_bom_deposit_b2b.agent\] | * Create deposit service cases and enter case data * View the overall status of cases * Work on deposit service cases and tasks {#installed-with-business-deposit-ops__ul_pdp_wj2_gmb} | * sn_bom_document.b2b_viewer * sn_bom.b2b_agent * sn_bom_document.b2b_collector * sn_bom.deposit_account_viewer {#installed-with-business-deposit-ops__ul_km5_wp4_ylb} | | Deposit contributor \[sn_bom_deposit_b2b.contributor\] | * Create deposit service cases and enter case data * View the overall status of cases * Work on deposit service cases and tasks until the Initiate and review stage {#installed-with-business-deposit-ops__ul_pbw_lvc_qrb} Wichtig: For the contributor role to work, it must be combined with one of the CSM Contributor users roles. For more information, see [Roles and Personas](https://servicenow-prod.fluidtopics.net/IrRa5xztFFnnBmVlX8cgbg "Financial Services Operations (FSO) applications install agent connector and contributor roles to manage and monitor user privileges effectively. To provide the right level of access, these roles must be paired with roles in the CSM Industry data model and contributor user roles."). | * sn_sla_definition_read * sn_bom_document.b2b_viewer * sn_bom.account_data_viewer * sn_customerservice.csm_workspace_user * sn_bom.b2b_contributor * sn_bom.deposit_account_viewer * sn_bom_document.b2b_collector {#installed-with-business-deposit-ops__ul_mpv_gxc_qrb} | | Deposit agent connector \[sn_bom_deposit_b2b.agent_connector\] | * Create deposit service cases and enter case data * View the overall status of cases * Work on deposit service cases and tasks to fulfill requests for accounts managed by them {#installed-with-business-deposit-ops__ul_vx3_kvc_qrb} Wichtig: For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see [Roles and Personas](https://servicenow-prod.fluidtopics.net/IrRa5xztFFnnBmVlX8cgbg "Financial Services Operations (FSO) applications install agent connector and contributor roles to manage and monitor user privileges effectively. To provide the right level of access, these roles must be paired with roles in the CSM Industry data model and contributor user roles."). | * sn_sla_definition_read * sn_bom_document.b2b_viewer * sn_bom.viewer * sn_bom.account_data_viewer * sn_bom.agent * sn_bom.deposit_account_viewer * sn_bom_document.b2b_collector {#installed-with-business-deposit-ops__ul_wx3_kvc_qrb} | | Deposit manager \[sn_bom_deposit_b2b.manager\] | * View the Performance Analytics reports in the deposit operations dashboard * Use Process Mining projects for deposit operations processes {#installed-with-business-deposit-ops__ul_qgj_jdb_v4b} | sn_bom_deposit_b2b.agent | | Deposit viewer \[sn_bom_deposit_b2b.viewer\] | Has read-only access to all deposit service cases and related data | * sn_bom.service_definition_read * sn_bom.account_data_viewer * sn_bom.deposit_account_viewer {#installed-with-business-deposit-ops__ul_xp2_kq4_ylb} | [ ] {#installed-with-business-deposit-ops__table_u1t_gb1_wdb} ## Tables installed {#installed-with-business-deposit-ops__section_s1x_dzh_wdb} {#installed-with-business-deposit-ops__table_fbz_45z_vdb__entry__2} | Table | Description | |-|-| | Deposit Base \[sn_bom_deposit_b2b_base\] | Business Deposit Service Case table extends the Deposit Base table. Deposit Base table extends the Financial Services Base \[sn_bom_case\] table. | | Deposit Operating Instruction \[sn_bom_deposit_b2b_operating_instruction\] | Stores all operating instructions for all business deposit cases. | | Business Deposit Service Case \[sn_bom_deposit_b2b_service\] | Stores all business deposit cases. This table extends the Deposit Base \[sn_bom_deposit_b2b_base\] table. | | Business Deposit Task \[sn_bom_deposit_b2b_task\] | Stores all deposit tasks for all business deposit cases. This table extends the Financial Task \[sn_bom_task\] table. | [ ] {#installed-with-business-deposit-ops__table_fbz_45z_vdb}