---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Work on a quality control task

# Work on a quality control task for a complaint case {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Work on a quality control task to review the complaint details and complaint agent's
response for the case. You can approve or reject the task based on your review.

## Vorbereitungen

Role required: sn_bom_compl.quality_agent

## Warum und wann dieser Vorgang ausgeführt wird

If the complaint case has a potential regulatory impact, a quality control approval
is required. The workflow generates a quality control task for the same.

## Prozedur

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Select the lists icon (![lists icon]()).
3. In the Lists tab, under Quality control tasks, open the task list.
   * For your assigned tasks, click Assigned to me.
   * For all quality control tasks, click All.
   {#work-fso-quality-control-task__choices_xbp_ycm_gmb}
4. In the list, select which case you want to work on.  
   If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
5. Review the complaint agent's response for the complaint case.
6. **Wahlweise:** In the Work notes field, enter any comments that are related to your findings.
7. Click Approve to approve or Reject to reject the response.

## Ergebnisse

* If approved, the task moves to the Closed Complete state.
* If rejected, the task moves to the Rejected state and complaint agent can draft a new response for the case.
{#work-fso-quality-control-task__ul_al3_ttr_ymb}