---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Report fraud

# Report fraud {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Report potential fraud on a transaction to the Visa card network. If potential fraud was flagged for a transaction during manual investigation, a transaction includes the Fraud reporting task within the workflow.

## Vorbereitungen

Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector{#report-fraud-visa__dispute-agent-connector-role-prereq-reuse}

## Prozedur

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Select the lists icon (![lists icon]()).
3. In the Lists tab under Card disputes service cases, open the case list.
   * For your assigned cases, select Assigned to me.
   * For all dispute cases, select All.
   {#report-fraud-visa__choices_xtc_cfz_25b}
4. In the list, select which case you want to work on.  
   If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
5. Select the Playbook tab.
6. In the Processing tab, select the transaction ID.
7. The Investigate stage is initiated for the transaction.
8. Select the Report fraud activity.
9. On the form, fill in the required fields and any other related information that you have gathered.
10. **Wahlweise:** In the  Remarks field, enter any comments.
11. Select Submit fraud.
12. Select Close task.
{#report-fraud-visa__steps_krl_rnd_vgc}

## Ergebnisse

Depending on the policy rule, the task moves to the next activity. The following activities are displayed based on the policy rule.{#report-fraud-visa__table_iwy_slx_vgc__entry__2}

| Policy rule | Activity displayed |
|-|-|
| Immediate Provisional Credit | Issue provisional credit |
| Immediate Final Credit | Set recovery option |
| No Credit | Alert merchant task |
| Deny | Case is denied |
[Tabelle : 1. Policy rules]

{#report-fraud-visa__table_iwy_slx_vgc}