---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Dispute Rules Content Pack for Mastercard

# Dispute Rules Content Pack for Mastercard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

The ServiceNow®
Dispute Rules Content Pack for Mastercard application provides your agents with questionnaires that they can use to intake dispute-related information for various dispute categories as per the Mastercard guidelines.

## Get started {#dispute-rules-content-pack-for-mastercard-landing-page__section_rct_ymb_mbc}

The Dispute Rules Content Pack for Mastercard application can help you do the following tasks:

* Incorporate a dispute questionnaire that is based on the Mastercard Chargeback Guide.
* Provide a decision table to run chargeback eligibility rules that follow Mastercard's guidelines.
{#dispute-rules-content-pack-for-mastercard-landing-page__ul_z4c_3x1_4bc}

|-|-|
| [ExploreLearn about the benefits from integrating the Dispute Rules Content Pack for Mastercard application](https://servicenow-prod.fluidtopics.net/CVDQAFDtoF_xzi1QZtGKXg "Learn how the Dispute Rules Content Pack for Mastercard application uses dispute mapping to ensure that your organization can properly categorize and process disputes.") | [ConfigurePlan and configure your integration](https://servicenow-prod.fluidtopics.net/RiI5T~O2G0Givjk7nViA_Q#configuring-the-dispute-rules-content-pack-for-mastercard "You can set up your implementation of the Dispute Rules Content Pack for Mastercard application by installing the application from the ServiceNow Store.") |
| [UseSee how agents and issuers can use Dispute Rules Content Pack for Mastercard to access card network rules](https://servicenow-prod.fluidtopics.net/wI2yzrC4dV3D2aocZ2BYXA "By using the Dispute Rules Content Pack for Mastercard's questionnaire, your agents can help customers complete the reason code mapping for their disputes. This mapping enables the agents to categorize the dispute and determine the chargeback eligibility according to the Mastercard Chargeback Guide.") | [ReferenceGet details about the components like fields, tables, roles, and properties](https://servicenow-prod.fluidtopics.net/Vk8vlB0e~viB5~z_SYk6xw "Learn about the components and properties that are installed with the Dispute Rules Content Pack for Mastercard application.") |
[ ]

{#dispute-rules-content-pack-for-mastercard-landing-page__table_sct_ymb_mbc}

## Request Dispute Rules Content Pack for Mastercard on the store {#dispute-rules-content-pack-for-mastercard-landing-page__section_byy_sy1_4bc}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).

Before you can use Dispute Rules Content Pack for Mastercard, you must first download it from the ServiceNow Store. When you have completed the download, you may need to clear your local cache before it appears on your instance.

## Troubleshoot and get help {#dispute-rules-content-pack-for-mastercard-landing-page__section_xct_ymb_mbc}

* [Search the Known Error Portal for known error
  articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Learn more about how to create your own apps on the developer site.](https://developer.servicenow.com/dev.do#!/)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#dispute-rules-content-pack-for-mastercard-landing-page__ul_yct_ymb_mbc}
* **[Exploring Dispute Rules Content Pack for Mastercard](https://servicenow-prod.fluidtopics.net/CVDQAFDtoF_xzi1QZtGKXg)**   
  Learn how the Dispute Rules Content Pack for Mastercard application uses dispute mapping to ensure that your organization can properly categorize and process disputes.
* **[Install the Dispute Rules Content Pack for Mastercard](https://servicenow-prod.fluidtopics.net/IX63qz7O3oqotOyvAuJYaQ)**   
  If you have the admin role, you can install the Dispute Rules Content Pack for Mastercard application.
* **[Setting up Dispute Rules Content Pack for Mastercard](https://servicenow-prod.fluidtopics.net/RiI5T~O2G0Givjk7nViA_Q#configuring-the-dispute-rules-content-pack-for-mastercard)**   
  You can set up your implementation of the Dispute Rules Content Pack for Mastercard application by installing the application from the ServiceNow Store.
* **[Using the Dispute Rules Content Pack for Mastercard](https://servicenow-prod.fluidtopics.net/wI2yzrC4dV3D2aocZ2BYXA)**   
  By using the Dispute Rules Content Pack for Mastercard's questionnaire, your agents can help customers complete the reason code mapping for their disputes. This mapping enables the agents to categorize the dispute and determine the chargeback eligibility according to the Mastercard Chargeback Guide.
* **[Dispute Rules Content Pack for Mastercard reference](https://servicenow-prod.fluidtopics.net/Vk8vlB0e~viB5~z_SYk6xw)**   
  Learn about the components and properties that are installed with the Dispute Rules Content Pack for Mastercard application.