---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Provide final credit

# Provide final credit to customer {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

If a merchant's representment was not approved as sufficient supporting evidence by
the issuing bank, the issuing bank upholds the chargeback.

## Vorbereitungen

Role required:
sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector{#provide-final-credit-to-customer__dispute-agent-connector-role-prereq-reuse}  
Wichtig:  
For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see [Roles and Personas](https://servicenow-prod.fluidtopics.net/IrRa5xztFFnnBmVlX8cgbg "Financial Services Operations (FSO) applications install agent connector and contributor roles to manage and monitor user privileges effectively. To provide the right level of access, these roles must be paired with roles in the CSM Industry data model and contributor user roles.").

## Warum und wann dieser Vorgang ausgeführt wird

If a merchant's representment was not approved as sufficient supporting evidence by the issuing bank, the issuing bank upholds the chargeback, and final credit is provided to the customer.

## Prozedur

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Select the lists icon (![lists icon]()).
3. In the Lists tab under Card disputes service cases, open the case list.
   * For your assigned cases, select Assigned to me.
   * For all dispute cases, select All.
   {#provide-final-credit-to-customer__choices_xtc_cfz_25b}
4. In the list, select which case you want to work on.  
   If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
5. Select the Playbook tab.
6. Select the Issue final credit activity under the Chargeback playbook stage.
7. On the form, fill in the required fields and any other related information that you've gathered.
8. **Wahlweise:** In the Remarks field, enter any comments.
9. After you have entered the details in the task, select Update.
10. Close the task from the playbook.

    | Dispute activity | Action |
    | To close the task | Select Close task. |
    |-|-|

    {#provide-final-credit-to-customer__choicetable_gpl_c4q_f5b}
{#provide-final-credit-to-customer__steps_dpl_c4q_f5b}

## Ergebnisse

Once final credit issuance to the customer is submitted, the transaction task state
updates to Closed complete.