--- sourceDocument: Australia Financial Services Operations sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Financial Services Operations ft:clusterId : - finso bundleId : - finso workflow : - Customer and Industry --- # Reference # Components installed with Commercial Lines Claims {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer Several types of components are installed with activation of the sn_ins_claim_cml plugin, including plugins, tables, and user roles. ## Plugins installed {#components_installed_with_commercial_lines_claims__entry__2} | Plugin | Description | |-|-| | Customer Service \[com.sn_customerservice\] | Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications. | [Tabelle : 1. Plugins installed with the Commercial Lines Claims application] ## Store applications installed {#components_installed_with_commercial_lines_claims__section_pjv_qbz_hzb} {#components_installed_with_commercial_lines_claims__table_qjv_qbz_hzb__entry__2} | Store application | Description | |-|-| | Financial Services Operations Core | Stores the customer data that is needed to make policy service requests. For more information, see [Financial Services Operations Core](https://servicenow-prod.fluidtopics.net/mk84aCKCg1Y5Y0XIg0VO2w "The Financial Services Operations (FSO) Core application provides a framework to enable financial institutions to organize and manage their data effectively to meet their business needs. This section introduces FSO Core and explains its purpose and key data design components."). | | Insurance Special Investigations | Insurance Special Investigations enables insurance carriers to route fraud investigation requests to SIU agents. Requests get routed via adjusters working on claim cases through workflows in the Personal Lines Claims application. | | Document Processor | Enables management of document services tasks that are used in insurance policy service cases. For more information, see [Integrating with Document Processor](https://servicenow-prod.fluidtopics.net/6Fep7Wnge3jAJALJFf6NQA "ServiceNow Financial Services Document Processor enables other Financial Services Operations applications to collect and verify documents that are used in workflows across these applications. You can submit documents for verification​, and request deferment​ or exception."). | | Playbooks for Customer Service Management | Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://www.servicenow.com/docs/access?context=customer-service-case-playbooks&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). | [Tabelle : 2. Store applications installed with the Commercial Lines Claims application] {#components_installed_with_commercial_lines_claims__table_qjv_qbz_hzb} ## Roles installed {#components_installed_with_commercial_lines_claims__entry__17} | Role title \[name\] | Description | Contains roles | |-|-|-| | Commercial Lines Claims ||| | Commercial Lines Claims admin \[sn_ins_claim_cml.admin\] | * Grant Commercial Lines Claims roles * Delete Commercial Lines Claims cases and tasks * Configure Commercial Lines Claims application * Create and modify Commercial Lines Claims service definitions * Has read, write, and create access to Commercial Lines Claims policy or case data {#components_installed_with_commercial_lines_claims__ul_oh5_rnw_c5b} | * decision_table_admin * sn_bom.service_definition_admin * sn_ins_claim_cml.admin * sn_ins_claim_cml.auto_processor * sn_ins_siu.viewer * sn_doc_processor.admin * sn_ins_claim_cml.auto_adjuster | | Commercial Lines Claims manager \[sn_ins_claim_cml.manager\] | * View the Commercial Lines Claims dashboard * Use Process Mining for Commercial Lines Claims processes {#components_installed_with_commercial_lines_claims__ul_p2h_czr_bvb} | * sn_ins_claim_cml.auto_adjuster * sn_ins_claim_cml.auto_processor * pa_viewer {#components_installed_with_commercial_lines_claims__ul_olj_2zr_bvb} | | Commercial Lines Claims adjuster \[sn_ins_claim_cml.auto_adjuster\] | * Evaluates the commercial auto claim details based on assigned adjuster tasks, and settles claims * Views the status of commercial auto claim cases * Creates and edits ad-hoc tasks {#components_installed_with_commercial_lines_claims__ul_vhy_3sf_25b} | * sn_customerservice.case_contributor_viewer * sn_doc_processor.agent * sn_bom.adjuster * sn_ins_claim_cml.auto_processor * sn_bom.service_viewer * sn_sla_definition_read * sn_bom.viewer * sn_bom.ca_ins_policy_viewer * sn_customerservice.csm_workspace_user | | Commercial Lines Claims processor \[sn_ins_claim_cml.auto_processor\] | * Submits commercial auto claim details, and creates and edits ad-hoc tasks * Views the status of commercial auto claim cases * Closes a claim * Records interactions | * sn_customerservice.case_contributor_viewer * sn_ins_claim.payment_reader * sn_ins_claim.reserve_reader * sn_ins_claim.fraud_score_reader * sn_ins_claim.property_writer * sn_bom.ca_ins_policy_viewer * sn_ins_claim.coverage_writer * sn_ins_claim.summary_page_read * sn_bom.b2b_agent * sn_ins_claim.participant_writer * sn_ins_claim.policy_snapshot_reader * sn_ins_claim.profile_writer * sn_ins_claim.injury_writer {#components_installed_with_commercial_lines_claims__ul_hbh_lkz_hzb} | | Commercial Lines Claims viewer \[sn_ins_claim_cml.auto_viewer\] | View commercial auto claim cases and related data. | * sn_bom.ref_data_viewer * sn_bom.service_definition_read * sn_bom.account_data_viewer * sn_bom.ca_ins_policy_viewer {#components_installed_with_commercial_lines_claims__ul_p4n_cxp_y5b} | | Commercial Lines Claims FNOL representative \[sn_ins_claim_cml.fnol_representative\] | Create and track commercial claim cases for policies managed by them. | * sn_customerservice.case_contributor_viewer * sn_bom.service_viewer * sn_sla_definition_read * sn_bom.account_data_viewer * sn_customerservice.consumer_contributor * sn_bom.ca_ins_policy_viewer * sn_customerservice.csm_workspace_user * sn_customerservice.account_contributor * sn_bom.fnol_representative {#components_installed_with_commercial_lines_claims__ul_btr_bxp_y5b} | | Insurance Special Investigations ||| | Insurance Special Investigations admin \[sn_ins_siu.admin\] | * Grant insurance special investigations roles * Delete special investigations cases and tasks * Configure Insurance Special Investigations application * Create and modify special investigations service definitions * Has read, write, and create access to special investigations case data {#components_installed_with_commercial_lines_claims__ul_f34_knw_c5b} | * sn_bom.service_definition_admin * sn_ins_siu.agent | | Insurance Special Investigations agent \[sn_ins_siu.agent\] | Submits evaluation on SIU tasks that are associated with a case. | * sn_ins_claim.property_reader * sn_ins_claim.payment_reader * sn_ins_claim.reserve_reader * sn_ins_claim.fraud_score_reader * sn_ins_claim_cml.auto_viewer * sn_bom.b2b_agent * sn_ins_claim.coverage_reader * sn_ins_claim_pers.auto_viewer * sn_bom.b2c_agent * sn_ins_claim.participant_reader | | Insurance Special Investigations viewer \[sn_ins_siu.viewer\] | View special investigation cases and related data. | | [Tabelle : 3. Roles installed with the Commercial Lines Claims application] ## Tables installed {#components_installed_with_commercial_lines_claims__entry__48} | Table | Description | |-|-| | Commercial Lines Claims || | Commercial Auto Claim Case \[sn_ins_claim_cml_auto_service\] | Stores information about commercial claim cases. This table extends the Commercial Claim Base \[sn_ins_claim_cml_base\] table. | | Commercial Auto Claim Task \[sn_ins_claim_cml_auto_task\] | Stores information about all commercial claims tasks for all commercial claims cases. | | Commercial Auto Claim Adjuster Task \[sn_ins_claim_cml_auto_adj_task\] | Stores information about tasks related to the adjuster persona for commercial claims. | | Commercial Claim Base sn_ins_claim_cml_base | Extends the Claim Base \[sn_bom_claim_base\] table. | | Property Incident \[sn_ins_claim_cml_auto_incident\] | Stores information about property incident details for commercial claims cases. This table extends the Claim Incident \[sn_ins_claim_property\] table from Insurance Claims Core. | | Insurance Special Investigations || | SIU Task sn_ins_siu_task | Stores information about tasks related to the Special Investigation Unit department for all claims auto cases. | [Tabelle : 4. Tables installed with the Commercial Lines Claims application]