---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/financial-services-operations

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Create a case with service catalog

# Create a card disputes case request from the service catalog {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a card disputes case request from the Customer or Consumer Service Portals by navigating to the service catalog.

## Vorbereitungen

Role required: sn_customerservice.consumer or sn_customerservice.customer

## Prozedur

1. Create a request by going to the portal landing page or the portal menu header and then performing one of the following actions.

   | Option | Bezeichnung |
   | Request Something | On the portal landing page, select the Request Something link. |
   | Requests | In the portal menu header, navigate to RequestsRequest Something. |
   |-|-|

   {#create-an-onboarding-request-from-the-service-catalog__choicetable_vsj_nl4_21c}
2. Browse the service catalog and select SupportReport a dispute.  
   You can also use the category filters to filter the available items or search the catalog.
3. In the card disputes case intake page, fill in the information that is related to the request.  
   For more information on the various stages of the card disputes case within the playbook, see [Workflow](https://servicenow-prod.fluidtopics.net/hz1slqpmygHu1gooMH90Sg "ServiceNow Dispute Management enables efficient card and non-card transaction dispute resolution, enhanced compliance, and streamlined customer experiences.")
4. Select Submit.
{#create-an-onboarding-request-from-the-service-catalog__steps_kw4_5pk_bcc}