Skill inputs for Now Assist for Financial Services Operations (FSO)

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Review the inputs for each skill to see how a skill is used.

    Overview of skill inputs

    You can review the inputs for the available skills in Now Assist for FSO. These settings describe how a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate a case summary.

    Insurance claim summarization skill

    The insurance claim summarization skill includes the inputs that identify the table and fields that are used to generate a case summary.

    The data source contains the tables and fields that the skill relies on.

    The following table lists the inputs for the insurance claim summarization skill.
    Tabelle : 1. Inputs for the insurance claim summarization skill
    Input Description
    Input table
    • Claim Base [sn_bom_claim_base]
    • Claim Participant->Case
    • Claim Incident->Case
    • Participant Role->Case
    Input fields

    Claim Base

    • Incident description
    • Incident location
    • Incident date
    • Nature of loss
    • Stage
    • Assigned to
    • Insurance policy
    • Total claim amount

    Claim Participant->Case

    • Name
    • Type

    Claim Incident->Case

    • Involved entity
    • Description

    Participant Role->Case

    • Role
    • Claim participant
    • Claim incident

    Banking dispute summarization skill

    The banking dispute summarization skill includes the inputs that identify the table and fields that are used to generate a case summary.

    The data source contains the tables and fields that the skill relies on.

    The following table lists the inputs for the banking dispute summarization skill.
    Tabelle : 2. Inputs for the banking dispute summarization skill
    Input Description
    Input table
    • Card Disputes Service Case [sn_bom_credit_card_disputes_service]
    • Card Disputes Transaction->Parent
    • Card Disputes Task->Parent
    Input fields

    Card Disputes Service Case

    • Short description
    • Created
    • Assigned to
    • Stage
    • Dispute amount
    • Card network
    • Category
    • Reason code
    • Consumer
    • Account
    • Service
    • Product

    Card Disputes Transaction->Parent

    • Outcome
    • Financial transaction
    • Merchant name
    • Chargeback eligibility
    • Activity status
    • Payment status

    Card Disputes Task->Parent

    • Pursue chargeback
    • Dispute service
    • State
    • Created
    • Merchant response