About Financial adjustments in Mastercard disputes

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Financial adjustments are tasks or activities displayed based on the policy of the transaction. In Mastercard, there are two types of financial adjustments: Financial adjustments 1 and Financial adjustments 2.

    For scenarios when the Response Outcome is Resolved and the outcome is in favor of the cardholder, the dispute life cycle ends and the Financial adjustments 1 is activated. Based on the policy, the table describes the tasks displayed as part of Financial adjustments 1.

    Tabelle : 1. Financial adjustments 1
    Policy Task
    Immediate provisional credit (IPC) A task is created to convert provisional credit to final credit, and the dispute life cycle ends for the transaction. For more information, see Convert provisional credit to final credit.

    If collaboration outcome is Resolved, and IPC was given, then a task is created to reverse provisional credit. For more information, see Reverse provisional credit.
    No credit A task is created to provide final credit to the customer, and the dispute life cycle ends for the transaction. For more information, see Provide final credit to customer.
    Immediate final credit (IFC) No further action is taken, and the dispute life cycle ends for the transaction.

    For scenarios when the Response Outcome is Unresolved and decision is not to proceed with next stage of dispute, the Financial adjustments 2 is activated. Based on the policy the table describes the tasks displayed as part of Financial adjustments 2.

    Tabelle : 2. Financial adjustments 2
    Policy Outcome
    Immediate provisional credit (IPC)

    If a provisional credit is provided earlier, the Reverse provisional credit drop-down is displayed. Based on the options selected as Yes or No, the next tasks of converting IPC to Final credit Convert provisional credit to final credit or Reverse provisional credit is displayed.

    Immediate final credit (IFC) No action is done.
    No credit The Issue final credit and write off drop-down is displayed. If the option selected is Yes then the next task Provide final credit to customer and the dispute life cycle ends for the transaction. If the option selected is No, then the chargeback is denied and the dispute life cycle ends for the transaction.