Mastercard document requirements

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Learn about Mastercard requirements for dispute supporting documents and images.

    Document requirements and acceptance criteria

    • Mastercom supports .jpeg, .tiff, and .pdf files only.
    • Document names must not exceed 16 characters.
    • The total size of all documents for one transaction must not exceed 18MB or 18000000 bytes.
      Hinweis:
      Mastercom recommends keeping the total size of all documents for one transaction under 14.5MB or 14500000 bytes to improve performance.
    • Document names must use only English characters or numbers. They must not contain special characters or spaces within the zip file name (when attaching multiple images for a single transaction) or in file names within the zip.
    • Documents must not contain extensive graphics or color elements.
    • Document or image resolution must not exceed 300 X 300 DPI, and the pixel count must be less than 30000000.

    Valid image format

    Mastercom supports the following image formats:
    • TIFF_UNCOMPRESSED
    • TIFF_HUFFMAN
    • TIFF_G3_FAX
    • TIFF_LZQ
    • TIFF_G4_FAX
    • JPEG
    • TIFF_PACK
    • TIFF_LZW
    • TIFF_2D
    • CCITT_G3
    • CCITT_G4
    • TIFF_JPEG
    • TIFF_ABIC
    • TIFF_ABIC_BW
    • TIFF_G4_FAX_FO
    • CCITT_G4_FO
    • CCITT_G3_FO
    • TIFF_JBIG
    • TIFF_G4_FAX_STRIP
    • JPEG2000
    • TIFF_JPEG7 with single strip
    • PDF
    • PDF_15
    • PDF_LZW
    • PDF_16
    • TIFF_LZWWINFAX
    • NCR