Assign roles for Intelligent Servicing for Fraud users
Assign roles to control access to features, capabilities, and data in the Intelligent Servicing for Fraud application.
Vorbereitungen
Role required: sn_bom_fraud.admin or admin
Warum und wann dieser Vorgang ausgeführt wird
Users with the roles listed in the following table can use the Intelligent Servicing for Fraud application.
|
Role |
Description |
Contains roles |
|---|---|---|
|
sn_bom_fraud.admin |
Creates, reads, updates, and deletes (CRUD) operations on fraud cases. |
|
|
sn_bom_fraud.agent |
Accesses and views fraud data as a fraud agent. |
|
|
sn_bom_fraud.viewer |
Grants access to view fraud cases. |
|
|
sn_bom_fraud.manager |
Approves or rejects fraud cases. |
sn_bom_fraud.agent |
|
sn_bom_fraud.contributor |
Creates a fraud case on behalf of the customer. |
|
|
sn_bom_fraud.agent_connector |
Creates, views, and edits fraud cases and works with consumers to resolve cases. |
|
Prozedur
Assign roles to users and groups using the ServiceNow AI Platform user administration feature.
- To assign a role to a user, see Assign a role to a user.
- To assign a role to a group, see Assign a role to a group.